Case Manager

Bissell Centre; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A community support organization in Edmonton is seeking a Case Manager responsible for creating and maintaining client-directed care plans for residents. This role involves assessing psychosocial needs, providing support, and ensuring effective service access. The ideal candidate has a degree in Human Services and relevant experience, with a focus on harm reduction in vulnerable populations.

Benefits

Training opportunities

Participation in community engagements

Qualifications

• Minimum of 2-3 years of direct experience working with vulnerable populations.
• Preference for candidates with an active RSW license in Alberta.
• Experience working with individuals living with FASD is an asset.

Responsibilities

• Develop individual care plans for residents.
• Conduct needs assessments and provide advocacy.
• Coordinate with outside supports including physicians and agency workers.

Skills

Strong written and verbal communication

Interpersonal skills

Time management

Organizational and problem-solving

Advocacy skills

Education

Degree or diploma in a Human Services field

Tools

Microsoft Word

Microsoft Excel

Job description

Job Purpose

The Case Manager, under the direction of the Manager, is responsible for building and navigating client-directed care plans for Hope Terrace residents. The case manager will identify and respond to the psychosocial needs of their clients within a trauma-informed, client-centred framework. The successful candidate will be expected to build rapport with clients and perform assessments of clients’ psychosocial requirements. The case manager collects, sorts, and maintains up-to-date information on services available, and assists clients to access these services.

This position requires successful working relationships with residents that support their ability to reach their full potential.

This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff and care team to mitigate problems and obstacles that threaten to undermine residents’ wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with the Mental Health Therapist, Occupational Therapist and other community supports.

The Case Manager will have a strong understanding of the theory and practice of Harm Reduction in a PSH setting.

Duties and Responsibilities

Program Delivery

Develop an individual care plan for each resident using the care pathways laid out for Hope Terrace.

Provide ongoing supportive case management

Initiate and complete ongoing needs assessments, referrals and advocacy for individuals who are the Hope Terrace program.

Complete comprehensive psychosocial assessments as required

Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance related to their mental health and substance abuse concerns.

Develop and deliver group programming with the intention to strengthen daily living skills and reduce isolation and loneliness.

Work with care team and front-line staff to see that client care goals are being met

Co‑ordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.

In collaboration with Manager and Hope Terrace Care Team, identify and utilize outreach stabilization activities that include assisting clients in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services.

In collaboration with the Manager, identify the opportunities for, creating community partnerships to provide group programming in areas such as health and cultural connections.

Oversee Harm Reduction Program

Participate in ongoing learning and training opportunities as identified on a yearly performance review

Update and maintain information on partner programs / agencies

Attend case conferences and interagency meetings in the community

Facilitates referrals for the residents to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)

Participate in morning shift exchange meetings

Provides emotional and psychological support when needed

Occasional transportation and warm hand off clients to medical, wellness and recovery appointments

Update and maintain current resident information on ETO and other data management systems

Interact with residents in a non-judgmental way, using de-escalation and rapport building techniques

Provides necessary support in crises and emergencies

Participate in team efforts to maintain a healthy physical environment for all residents

Any other tasks assigned by the Program Manager General and Administrative Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.

Provide latest program information and updated statistics as required.

Maintain and submit accurate mileage and expense logs for reimbursement.

Participate in probationary and annual performance reviews.

Attend scheduled staff, supervision, and Care Team meetings

Complete WCB forms as required.

Qualifications

Education and Experience

The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population. Preference will be given to candidates who have an active RSW license in Alberta and are in good standing with their licensing body. Direct experience working with individuals living with FASD considered an asset. Knowledge, Skills, and Abilities Strong written and verbal communication and interpersonal skills.

Solution focussed with good time management, strong organizational, problem-solving and advocacy skills.

Good working knowledge of Microsoft Word and Excel programs.

Familiar with issues of poverty, homelessness, and Edmonton’s urban core.

Familiar working with high-risk populations and have an understanding of Indigenous cultures, history, and current issues.

Demonstrated ability to provide individual and group support programming and services, as well as workshop development and facilitation.

Conditions of Work Operation of personal vehicle with required insurance

Some early morning, evening and weekend work may be required

Participation in organizational wide Community Safety Walks in the area of Bissell East and West, daily interactions with participants and community members served.

Personal Characteristics

Build Relationships : Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively : Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Focus on Participant Needs : Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

Foster Teamwork : Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

Make Decisions : Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.

Organizational Skills : Set priorities, develop a work schedule, monitor progress towards goals, and track details / data / information / activities.

Plan : Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

Solve Problems : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and / or resolve the problem.

Direct Reports N / A Screening Requirements Criminal Record Check

CWIS Check

Valid drivers license and proof of $2 million PLPD insurance Training Requirements

Standard First Aid and CPR

Non-Violent Crisis Intervention

Harm Reduction Modules

Suicide Prevention Conflict Into Calm Training must be completed during the three months of employment. Other required training may be identified as required.