Case Manager

City of Kingston; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government in Kingston is seeking a Case Manager to manage caseloads and provide support for clients under the Ontario Works program. This full-time position involves developing and monitoring participation agreements, ensuring compliance with relevant legislation, and contributing to program performance. Candidates should have a diploma and experience in human services case management, preferably within public service. The city promotes diversity and invites applications from all backgrounds.

Qualifications

• Two years of Human Services case management experience in a complex work environment.
• Direct Case Management experience in Housing and Social Services is preferred.
• Satisfactory criminal record check is required.

Responsibilities

• Manage caseloads and provide client support.
• Develop and deliver Employment Assistance program strategies.
• Ensure compliance with Ontario Works legislation.

Skills

Knowledge of the Ontario Works Act

Interpersonal and dispute resolution skills

Effective communication skills

Work management skills

Proficiency in MS Office

Ability to manage difficult interviews

Second language skills (French preferred)

Education

3 year diploma

Tools

Social Assistance Management System

MS Office applications

Job description

The Details

Job Title

Case Manager (Up to 2)

Job Number

J1125-0259

Job Code

09B026

Job Category

Social Services

Location:

On Site-362 Montreal St.

Bargaining Unit

CUPE

Job Type

Full Time

Employment Type

Replacement

Number Of Positions

2

Hours Of Work

35 hrs/wk

Salary

$31.49 - $39.25/Hour

Date Posted

December 4, 2025

Closing Date

January 4, 2026

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

*** Note: Pay Range is based on 2025 Rates of Pay***

Under the general direction of the Ontario Works Supervisor(s) provide OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome based measures, compliance monitoring and related client service and administrative functions.

Key Duties & Responsibilities

• Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
• Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
• Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
• Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
• Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
• Inform participants of the services provided by the Housing & Social Services Department.
• Perform all related administrative functions.
• Other related duties as assigned.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

Qualifications, Competencies

• 3 year diploma.
• Two (2) years of Human Services case management experience in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector. Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life. Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure.
• Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department.
• Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Skills, Abilities, Work Demands

• Comprehensive knowledge of the Ontario Works Act and Regulations.
• Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters.
• General knowledge of other related legislation including ODSP Act and regulations.
• Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de‑scalate conflict.
• Effective communication skills both, written and verbal, proficient in mathematics, knowledge of community agencies.
• Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests.
• Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario's Social Assistance Management System.
• High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills.
• Second language skills other than English is an asset (French preferred).
• Valid Class ‘G’ Ontario Driver’s License is preferred.
• Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check.

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier‑free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at [e-mail].

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.