Case Manager

YW Calgary; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading community support organization in Calgary is looking for a Case Manager to provide trauma-informed, client-centered support to women facing homelessness and related challenges. Ideal candidates will have a degree in social work or counselling, and experience with vulnerable populations. Join us to make a meaningful difference in the lives of women seeking stability and empowerment. Opportunities for professional development are included.

Benefits

Comprehensive benefits including employee assistance plan

Supportive team environment

Opportunities for professional development

Qualifications

• At least 2 years of experience working with vulnerable women and populations.
• Strong knowledge of addictions and recovery-oriented systems of care.
• Current CPR and First Aid Certification is required.
• Police Information Check is required.

Responsibilities

• Provide trauma-informed, client-centered case management.
• Conduct comprehensive intake and ongoing assessments.
• Develop and update individualized case plans.
• Facilitate safety and risk assessments.
• Support clients during times of crisis.

Skills

Cultural competency

Communication skills

Time management

Organizational skills

Client-centered approach

Education

Bachelor’s degree in social work, counselling, or related field

Registration with a relevant professional association

Tools

Microsoft 365

Job description

Reporting to the Manager, Transitional Housing, the Case Manager supports women navigating the impacts of homelessness, mental health challenges, poverty, addictions, violence and abuse. This role delivers trauma-informed, client-centred case management that empowers women to thrive through emotional support, safety planning, goal setting, skills development, referrals, advocacy, and systems navigation.

The Case Manager works collaboratively with the team, our clients, and community partners to foster resilience and independence, ensuring practices align with YW Calgary’s mission, vision, values and strategic priorities. This position plays a vital role in creating a safe, supportive environment where women can rebuild, rediscover their strengths and achieve long-term stability.

Schedules

• Sunday to Thursday from 9:00 AM to 5:00 PM
• Monday to Friday from 12:00 PM to 8:00 PM

What We Offer

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

What You’ll Do

• Build trusting, professional relationships using trauma-informed principles that prioritize emotional safety, choice, collaboration and empowerment.
• Conduct comprehensive intake and ongoing assessments to identify client strengths, needs, risks and goals related to housing, safety, mental health, substance use, relationships and overall wellbeing.
• Develop, implement and regularly update individualized case plans in collaboration with clients, ensuring plans are goal-oriented, trauma informed, and reflective of client’s evolving needs and capacities.
• Formally meet with each client a minimum of one to two times per week to monitor progress, provide coaching, and ensure alignment with case plan objectives. Adjust plans as needed to reflect changing circumstances, progress or emerging risks.
• Facilitate regular safety and risk assessments, developing individualized safety plans that prioritize physical, emotional, and cultural safety while empowering clients to take an active role in their own wellbeing.
• Deliver ongoing crisis intervention and supportive counselling using a trauma-informed, strengths-based approach to de-escalate situations, promote self-regulation, and connect clients with appropriate supports.
• Provide support to clients during times of crisis assisting with immediate response, stabilization and post-incident debriefing to promote learning, emotional safety and recovery.
• Provide advocacy and systems navigation support to help clients access income supports, healthcare, mental health and addictions services, legal resources, education and employment opportunities.
• Coordinate case conferences and consultations with internal team members and external service providers to ensure wraparound, collaborative care for complex client cases.
• Support clients in building practical life skills, such as budgeting, communication, conflict resolution, time management, and household maintenance to foster independence and stability.
• Oversee client intakes, transitions, and exits, ensuring all associated surveys, assessments, and documentation are completed accurately and within established timelines.
• Provide general oversight of service delivery to ensure alignment with social work best practices, trauma-informed care principles, and ethical standards of professional conduct.
• Oversee all referrals to external providers and practitioners, ensuring coordination, continuity of care, and appropriate follow-up.
• Ensure excellent organization and management of all client case files, maintaining up-to-date and well-structured documentation that supports continuity and quality of care.
• Support program operations by assisting with tenant-related administrative tasks such as rent collection, rent tracking and follow up as required.
• Manage front desk to cover breaks, and as needed.
• Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values.
• Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture.

What You’ll Bring

• Bachelor’s degree in social work, counselling or related field.
• Registration with relevant professional association is a requirement, e.g. ACSW.
• At least 2 years of experience working with vulnerable women and populations experiencing complex mental health, addictions, family violence, trauma, and homelessness.
• Strong knowledge of addictions, recovery-oriented systems of care, and housing first philosophy.
• Demonstrated experience assessing complex clients, helping identify various needs and strengths and creating case plans using a client centered approach.
• Experience supporting and referring clients to appropriate resources in the community.
• Cultural competency and experience working with diverse populations (including cultural diversity, vulnerable and marginalized populations, different ages and abilities, poverty, LGBTQ2++, trauma, etc.); approach work and others though a lens of equity, diversity and inclusion.
• Excellent communication and relationship building skills.
• Strong time management and organizational skills.
• Demonstrated ability to work independently as well as part of a collaborative team.
• Proficient in technology including Microsoft 365.
• Current CPR and First Aid Certification, ASIST, NVCI training is required upon commencement of employment.
• Police Information Check including a vulnerable sector search and child intervention check are required upon commencement of employment.

If you want to change lives, we want to hear from you.

Deadline: until a successful candidate is found

Apply today by submitting your resume, cover letter, and salary expectations.

Check out our website for more information about YW Calgary: www.ywcalgary.ca