Case Management Coordinator

Hamilton Health Sciences; Hamilton; Hybrid; CAD 68,000 - 87,000; Full time

Job summary

Hamilton Health Sciences in Ontario is seeking a Case Management Coordinator to adjudicate disability benefits for employees absent due to illness or injury. You will support return-to-work and accommodation efforts, and assist Case Managers to enable timely, safe, and productive reintegration into the workplace.

The role supports the Ability and Attendance team within Health, Safety and Wellness, with a hybrid schedule Monday to Friday and flexibility for shifts as needed.

Qualifications

• Certified Disability Management Professional or Certified Return to Work Coordinator designation (or working towards)
• Diploma or degree in related field (eg. Human Resources, Occupational Health and Safety, Labour Relations, etc)
• 1-3 years or more of experience in disability management
• Knowledge of the Ontario Human Rights Code, Employment Standards Act and Workplace Safety and Insurance Act
• Experience in a large, diverse, highly unionized environment with multiple Collective Agreements
• Excellent analytical and report preparation skills
• Knowledge of best practice in disability management and return to work
• Creative problem solver with ability to interact in a high-performing work culture
• Excellent communication and interpersonal skills with ability to build trust at all levels
• Empathy and strong listening skills with professionalism
• Passion for healthcare and driving organization performance
• Ability to develop partnerships and achieve results through others
• Strong results orientation in a complex system
• Experience with program development and independent work
• Working knowledge of MS Office, Internet, e-mail and HRIS applications

Responsibilities

• Adjudicate disability benefits for employees absent due to non-occupational illness or injury
• Support employees in absence management and return-to-work processes
• Assist Case Managers and leaders to facilitate early return to work and modified work programs
• Contribute to a collaborative, high-performing work culture
• Align with union agreements and organizational policies

Job description

Job Description - Case Management Coordinator (126603)

Job Number

126603

Job

Administrative/Service

Primary Location

This position will be located at : 293 Wellington, Offsite Location

Organization

Health & Safety

Status

Regular Full-time

Number of Openings

1

Union Code : Non Union Employees

Salary

32.7400 - 41.9700 Hourly

Post Date

Aug 5, 2026, 4:00:00 AM

Close Date (Period for Applying) - External

Aug 19, 2026, 3:59:00 AM

Unit Summary

The Ability and Attendance team within Health, Safety and Wellness at Hamilton Health Sciences is accountable for the disability management, accommodation, return to work and attendance management processes through an effective incident capture, triage and response process and for providing the supports necessary to enable reasonable and regular attendance at work by all staff.

Position Summary

The Case Management Coordinator is responsible for the adjudication of disability benefits for employees who are absent due to non-occupational illness or injury. They will support employees who are absent from work related to illness or injury, ensuring that they stay connected with the workplace and have sufficient information about the process, roles and responsibilities, supports and available resources, and will enable return to work through reasonable accommodation as needed. The Case Management Coordinator provides assists the Case Managers and leaders to facilitate early return to work and modified work programs as appropriate.

Schedule Work Hours

Monday to Friday; days (some flexibility may be required to support various shifts)

This position is eligible for a hybrid remote work arrangement, in accordance with HHS’ Remote Work Policy.

Qualifications

• Certified Disability Management Professional or Certified Return to Work Coordinator designation (or working towards)
• Diploma or degree in related field (ie. Human Resources, Occupational Health and Safety, Labour Relations, etc)
• 1-3 years or more of experience in disability management
• Knowledge and proven understanding of the Ontario Human Rights Code, Employment Standards Act and Workplace Safety and Insurance Act
• Experience working in a large, diverse, highly unionized environment with the understanding of multiple Collective Agreements
• Excellent analytical and report preparation skills
• Knowledge of best practice in disability management and return to work
• Creative problem solver with the ability to interact with individuals in a high-performing work culture
• Excellent communication and interpersonal skills with proven ability to build trust at all levels of the organization; excellent relationship-building skills, influential and persuasive communication skills
• Excellent listening skills and capacity for empathy while maintaining a professional relationship
• Demonstrated passion for healthcare which will result in an active role as change agent driving our organization’s performance
• Ability to develop partnerships and achieve results through others using motivation principles and negotiation skills; ability to work collaboratively within HHS and across partner institutions
• Strong results orientation and an enthusiasm to work through a system with multiple challenges
• Knowledge and experience working within a structured approach of program development
• Demonstrated ability to manage own work effectively and independently
• Working knowledge of MS Office, Internet, e-mail and HRIS applications is required.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

Collective Agreements

• Article 30 (k), CUPE Collective Agreement
• Article 10.7 (d), ONA Collective Agreement
• Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
• Article 14.04, OPSEU 209 Collective Agreement
• Article 2.07 and Article 13, PIPSC RT Collective Agreement