Career Opportunities: Administrative Assistant - Enquiries Clerk (1674)

PSAC - AFPC; Ottawa; On-site; CAD 69,000 - 79,000; Full time

Job summary

A national public service organization located in Ottawa is seeking a motivated individual to provide reception services. The role demands strong bilingual skills, exceptional organizational capabilities, and proficiency in office software. Comprehensive benefits include flexible work arrangements and generous support for professional growth. Interested candidates should apply before the closing date of December 8, 2025.

Benefits

Flexible work arrangements

Comprehensive health benefits

Three weeks’ vacation

$800 annual recreation allowance

Qualifications

• Knowledge of general office procedures and reception duties.
• Ability to communicate effectively in both official languages.
• Proficiency in using various computer software.

Responsibilities

• Provide telephone reception service.
• Respond to email enquiries.

Skills

Telephone etiquette

Organizational skills

Interpersonal skills

Bilingual communication (French and English)

Keyboarding and transcription

Tools

Microsoft Office Suite

Office equipment (fax, photocopier)

Job description

Branch: Communications, Education and Human Rights Branch

Employment Type: Term up to one (1) year

Salary: $69,941 to $78,716 + $1,798.58 (Bilingual Allowance)

Category of applicants: Internal; Membership; Public

Closing Date: 12/08/2025

Who are we?

Founded in 1966, the Public Service Alliance of Canada represents 250,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members’ quality of life and has been at the forefront of significant and successful campaigns for workplace and human rights. Learn more about our victories.

We will support your mental and physical health with:

• Flexible work arrangements (hybrid employees may have their own dedicated workstations).
• Group benefits (health, dental, life insurance, disability insurance, employee and family assistance), such as $7,500 for mental health professionals, that are 100% paid by the employer. Defined benefit pension plan (50/50 contribution from you and us).
• Three weeks’ vacation to start, plus extra paid leave to support your wellness.
• Generous support for your professional growth and career development.
• $800 per year recreation allowance.

Primary Responsibilities:

The position is responsible for providing telephone reception service and responding to email enquiries for the Public Service Alliance of Canada (PSAC).

What you will bring to the table:

Knowledge

• Knowledge of general office procedures such as keyboarding, transcription, telephone etiquette, interpersonal skills, organizational skills, and prioritization skills necessary to carry out daily responsibilities including techniques to answer and redirect telephone calls.
• Knowledge of the methods and procedures used to operate office equipment, such as a fax, photocopier, telephone answering equipment for carrying out daily reception, telecommunication and general office functions.
• Proficiency in the use of a variety of computer software, such as the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) as well as the Internet.

Abilities

• Ability to communicate effectively, both orally and in writing, in French and English.
• Ability to organize, multi-task and prioritize.

Personal suitability

• Candidates are expected to demonstrate their commitment to union principles and social justice; and have knowledge of the political and operational structure of the PSAC.

What you need to know:

• Second language level indicated above is based on the Common European Framework of Reference for Languages (CEFR). Preferred candidates may have their second language skills assessed as part of the hiring process. However, valid federal government SLE results can be used toward this.
• While we appreciate all the candidates’ interest, only those considered in the process will be contacted.
• A full job description is available upon request.

NOTES:

Internal applicants should submit their résumé online through HRMS.

Indeterminate PSAC employees who meet the qualifications of this position can request a transfer in accordance with the relevant collective agreement by submitting an application on or before the closing date. Please upload a cover letter indicating that you are requesting a transfer as well as a resume in your candidate profile (if not previously done) and indicate “Yes”under“Employment Information”.

Employment Equity at PSAC is focused on five groups: women, Indigenous peoples, racialized persons, persons with disabilities, and the 2SLGBTQIA+ community. If you belong to one or more of these groups, please consider responding to the voluntary employment equity section of the online application.

All individual information collected from this questionnaire will be kept strictly confidential. In many cases, you may identify in more than one designated group. For example, you may identify yourself as an Indigenous person and a person with a disability and a woman. False declarations will be taken seriously and may prompt an investigation or further actions, as necessary.

Please contact [e-mail] to obtain this questionnaire in an alternate format (e.g., large print), should you need more information, or require assistance in completing this questionnaire.

For accommodation needs or to obtain a copy of the documents in alternate format, please email [e-mail].