Career Network Specialist

iA Financial Group; Quebec; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Group insurance

Pension plan

Vacation

Telemedicine

Employee and family assistance

Discounts on iA products

Job summary

iA Financial Group is hiring a Career Network Specialist for a 12-month contract in a hybrid setup across Quebec City and Montreal.

You will support the sales force with administrative tasks related to individual savings and retirement products, handle inquiries by phone and email, and ensure accurate file completion.

Qualifications

• Requires a college DEC in Administration or related field with two years of experience.
• Strong customer service skills and ability to handle inquiries by phone and email.

Responsibilities

• Respond to inquiries and support sales force with administrative processes for individual savings and retirement products.
• Own requests from the sales force, ensure satisfaction, and manage complex cases with manufacturer teams.
• Maintain complete client and file records; participate in ongoing policy training; operate in a hybrid work environment with two in-office days per month.

Skills

French proficiency

English proficiency

Education

DEC in Administration

Job description

Job Description

Career Network Specialist

Contract duration: 12 months. Hybrid. Quebec City / Montreal. Number of positions: 1. Start date: As soon as possible.

Build the future with us.

Are you passionate about customer service and committed to delivering an outstanding experience to sales professionals in the financial services industry? Do you have a natural ability to build trusted professional relationships and want to contribute to an evolving network? This opportunity could be for you! As a Career Network Specialist, you will play a key role within the Career Network’s service and sales support centre. You will help ensure that requests received by phone and email are handled thoroughly and efficiently, supporting the sales force with administrative activities related to individual savings and retirement products. This role is a great opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment where collaboration and innovation can thrive.

What you’ll accomplish with us

As a Career Network Specialist, you will be at the heart of our mission. Your main responsibilities will include:

• Respond accurately to inquiries and support the sales force with administrative processes related to individual savings, in compliance with the manufacturer’s processes and the firm’s obligations regarding sales and transactions on in-force contracts, without providing advice on products or taxation
• Understand the needs of the sales force, take full ownership of their requests, and ensure their satisfaction
• Handle more complex cases in close collaboration with the manufacturer teams
• Ensure that the firm’s files, including client files, are complete
• Participate in ongoing training to stay up to date on new internal policies and procedures and maintain a strong knowledge of systems
• Work in a hybrid environment, with an in-office presence of two days per month. The 35-hour workweek follows a rotating schedule between 8:30 a.m. and 6:00 p.m., Monday through Thursday, and between 8:30 a.m. and 4:30 p.m. on Fridays.
• The clientele served consists of members of the sales force

What could accelerate your success in this role

We are looking for someone who:

• Holds a college diploma (DEC) in Administration or a related field, along with two years of relevant experience
• Is recognized for their autonomy and excellent customer service skills
• Demonstrates a strong ability to build trusted relationships with key stakeholders
• Shows strong adaptability to change, a positive team spirit, and a proactive approach
• Is comfortable learning and using new technologies
• Has an advanced level of French proficiency, as the role requires regular verbal and written communication with French-speaking advisors, partners, and internal teams
• Has an intermediate level of English proficiency, as the role involves handling a wide variety of calls, responding verbally and by email to requests and complex questions in English, and interacting with unilingual English-speaking advisors and partners across Canada on a daily basis or several times a week

Why you’ll love working with us

A work environment where learning and development come together with a shared pursuit of excellence.

A healthy, safe, equitable, and inclusive workplace where everyone can freely express and develop their potential.

The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

• Group insurance
• Competitive pension plan
• Vacation
• Telemedicine
• An employee and family assistance program
• Discounts on iA products
• And more!

Location(s) Quebec / 1080, Grande Allee West

Other Possible Location(s) Montreal / 1981 McGill College Avenue

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

Posting End Date

2026-11-04