Care Coordinator Lead - Clinic Ops & Patient Experience

Lifemark; St. Catharines; On-site; CAD 45,000 - 60,000; Full time

Job summary

A healthcare organization in St. Catharines is seeking a Care Coordinator Manager to ensure the smooth operations of the clinic. The role involves managing both patient and staff needs, administrative support, and maintaining records. Key qualities include excellent customer service skills and strong organizational abilities. This position is full-time and offers opportunities for growth in a collaborative environment.

Qualifications

• High School Diploma, G.E.D. or equivalent required.
• Current enrollment or graduation from a college diploma program in related field is an asset.
• Excellent customer service and telephone etiquette is essential.
• High degree of organizational skills and multitasking ability.

Responsibilities

• Ensure smooth day-to-day operations of the clinic.
• Manage customer and patient inquiries and complaints effectively.
• Ensure accurate entry and completeness of all patient data.
• Manage payroll including accuracy and communications.

Skills

Excellent customer service skills

Organizational skills

Ability to work independently

Strong computer skills

Multi-tasking ability

Education

High School Diploma or equivalent

College diploma program in a related field

Job description

A healthcare organization in St. Catharines is seeking a Care Coordinator Manager to ensure the smooth operations of the clinic. The role involves managing both patient and staff needs, administrative support, and maintaining records. Key qualities include excellent customer service skills and strong organizational abilities. This position is full-time and offers opportunities for growth in a collaborative environment.