Care Coordinator - Floater Position

Lifemark; Calgary; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading healthcare management organization in Calgary is seeking a Care Coordinator Floater. This role involves assisting with clinic operational needs, patient intake, data management, and providing exceptional customer service. Candidates should have strong organizational skills, a high school diploma, and preferably experience in a clinic setting. Reliable transportation to multiple locations within Calgary is required.

Benefits

Multi-disciplinary team collaboration

Positive work environment

Pathways for management and leadership

Nationally recognized brand

Qualifications

• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment.
• 1-3 years work experience in a private clinic setting preferred.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required.

Responsibilities

• Answer telephone calls and provide excellent customer service.
• Assist patients with completing paperwork to avoid errors.
• Collect payment at time of service.
• Coordinate scheduling of patient appointments.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry skills

Education

High School Diploma or equivalent

Job description

Care Coordinator – Floater

The successful applicant will have a home clinic of Lifemark Physiotherapy Village Square (located at 52nd Street NE, Calgary, AB) and will assist with clinic coverage in surrounding Calgary region. Reliable transportation to assist with clinic coverage is required.

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Floater (Calgary) with Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: We have fun, We strive for simplicity, We trust each other to do the right thing, We go the extra kilometre, and We belong here.

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Preferably with 1-3 years work experience in a private clinic setting
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Reliable transportation with the ability to travel to multiple locations within Calgary is required

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

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