Care Coordinator

Dialogue; Toronto; On-site; CAD 40,000 - 60,000; Part time

Job summary

A leading virtual care provider in Canada is seeking a Care Coordinator to enhance the well-being of members and support the healthcare team. The role involves appointment scheduling, prescription processing, and administrative support. Strong organizational and communication skills are required, along with bilingual proficiency in French and English. This position offers an opportunity to make a significant impact in a hybrid work environment.

Qualifications

• Strong organizational skills and attention to detail.
• Good time management and ability to prioritize tasks effectively.
• Customer service-oriented mindset and willingness to help others.
• Excellent communication skills, both written and verbal.
• Experience in healthcare or administration is an asset.

Responsibilities

• Act as the first point of contact between patients and the medical team.
• Assist patients with scheduling appointments and follow up after appointments.
• Liaise between medical and technical support teams.
• Ensure efficiency throughout the patient journey.

Skills

Organizational skills

Customer service orientation

Communication skills

Time management

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal‑opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

Your role as Care Coordinator

Dialogue is seeking a Care Coordinator to join our team on a temporary contract to enhance the well‑being of our members and support the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as appointment scheduling, prescription processing, and general administrative support.

If you are looking for a position where you can make an impact while focusing on key operational functions, we have a place for you!

What you’ll be doing

• Act as the first point of contact between patients and the medical team.
• Assist patients with scheduling appointments and follow up after appointments, including sending prescriptions, scheduling follow‑up appointments, sharing navigation resources, and sending recommendations by fax.
• Act as a liaison between medical and technical support teams to help patients and providers resolve various medical, technical, or logistical issues.
• Assist patients in finding resources to deliver a memorable experience.
• Be committed to ensuring total customer satisfaction.
• Communicate with pharmacies and other healthcare facilities by fax or phone, as needed.
• Provide administrative assistance to clinicians.
• Process incoming documents by fax and mail.
• Advise patients to help them navigate their province's medical system.
• Ensure efficiency throughout the patient journey in collaboration with members of the healthcare team.

We’d love to hear from you if you have

• Strong organizational skills and attention to detail.
• Good time management and ability to prioritize tasks effectively.
• Customer service‑oriented mindset and willingness to help others.
• Excellent communication skills, both written and verbal.
• Experience in healthcare or administration is an asset.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.