Care Coordinator

Lifemark; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A health services provider in Toronto is seeking a Care Coordinator to foster relationships with customers. You will provide essential administrative support, coordinate patient intake, and maintain medical records while delivering outstanding customer service. The ideal candidate has a High School Diploma, excellent communication skills, and multitasking ability. This part-time position is an opportunity to work in a positive, inclusive environment.

Qualifications

• Experience in a physiotherapy clinic is an asset.
• Ability to prioritize and multitask.

Responsibilities

• Provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of patient information.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.

Skills

Excellent customer service skills and telephone etiquette

Strong organizational skills

Excellent verbal and written communication

Strong computer and data entry skills

Flexible and adaptable to change

Education

High School Diploma, G.E.D., or equivalent

Job description

Care Coordinator – Lifemark Health Group
Status: Part Time
Location: 110 Yonge Street, Toronto, ON, M5C 1T4

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator manages all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and ensure accurate information.
• Schedule patient appointments and maintain the patient's medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at [e-mail].

Visit and Apply today! Visit www.lifemark.ca/careers

#LN-DNP