Care Coordinator

Lifemark; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

A premier healthcare management organization in St. Catharines is seeking a Care Coordinator who will focus on patient intake, customer service, and administrative support. The ideal candidate will possess excellent communication skills and a high school diploma. This temporary full-time role offers a chance to make a positive impact on healthcare in the community.

Qualifications

• High degree of organizational skills and ability to prioritize and multi-task.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls and greet patients upon arrival.
• Assist patients with completing paperwork.
• Collect payment at time of service.

Skills

Excellent customer service skills

Strong organizational skills

Excellent communication skills

Data entry skills

Flexible and adaptable

Education

High School Diploma or equivalent

Job description

Care Coordinator – Lifemark Health Group, St. Catharines Physiotherapy Centre
Status: Temporary Full Time
Location: Carlton Street, St. Catharines, ON

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us at a Care Coordinator at St. Catharines Physiotherapy Centre, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinateschedulingofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.
Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

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