Care Coordinator

Lifemark; St. Albert; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare management organization is seeking a Care Coordinator in St. Albert, AB. The ideal candidate will coordinate patient intake, manage appointments, and provide exceptional customer service. Applicants should have a high school diploma and strong organizational skills, preferably with 1-3 years of experience in a clinic setting. This position promotes a collaborative and inclusive work environment.

Qualifications

• 1-3 years work experience in a private clinic setting preferred.
• Ability to multitask in a fast-paced work environment.
• Computer savvy in a physiotherapy clinic setting is an asset.

Responsibilities

• Answer calls, greet patients, and provide excellent customer service.
• Coordinate patient intake and scheduling.
• Assist patients with paperwork and collect payments.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry skills

Education

High School Diploma or equivalent

Job description

Care Coordinator – Active Physio Works Servus Place
Status: Permanent Full Time
Location: Campbell Road, St. Albert, AB

Overview

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on being part of a driven team of industry experts and contributing to exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Active Physio Works Servus Place, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: We have fun, We strive for simplicity, We trust each other to do the right thing, We go the extra kilometre and We belong here.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Preferably with 1-3 years work experience in a private clinic setting
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [e-mail]

Visit and Apply today

Visit www.lifemark.ca/careers

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