Care Co-ordinator

NHS; Dover; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare services provider is seeking a Care Coordinator in Dover to support multi-disciplinary teams in delivering coordinated care for vulnerable adults. Responsibilities include care planning, patient coordination, and supporting digital initiatives. The ideal candidate will have excellent communication skills and experience in health or social care. Qualifications include GCSE and NVQ Level 3 in a relevant field. This role is crucial in preventing hospital admissions and improving community health outcomes.

Responsibilities

• Coordinate care for vulnerable adults to avoid hospital admissions.
• Act as a central contact for patients’ care planning.
• Support the Lead GP and Multi-Disciplinary Team.

Skills

Attention to detail

Excellent communication skills

Self-motivated and proactive

Time management

Understanding of medical terminology

Education

GCSE or equivalent

NVQ Level 3 in health or social care

ECDL or equivalent IT qualification

Tools

EMIS

Job description

TheCare Coordinator role is seen as a critical and evolving post to support multi-disciplinaryworking across both Total Health Excellence East & West Primary CareNetworks (PCN) as part of the Integrated Neighbourhood Care Team (INT) to deliver effective,co-ordinated care for adults, particularly those at high risk of a hospitalemergency admission, ED attendances or out of hours care. Proactivelycoordinate personalised care and support planning for the most vulnerablepeople in the community, including the frail/elderly and those living withother long-term health conditions. To undertake some clinical interventionscommensurate with a health care assistant.

Main duties of the job

Tomeet with people, families and carers (in practice, in their home and in othercommunity settings) to co-ordinate their care, review their needs and help themaccess the services and support they require, assisting them to understand andmanage their own health and wellbeing referring to other professionals whereappropriate.

Actas a central point of contact to ensure that patients receive the best possiblecare, and the person is supported to achieve the outcomes that are important tothem. This will be achieved by bringing together all the information about apersons identified care and support needs and exploring options to meet thesewithin a single personalised care and support plan, based on what matters tothe person and presenting this at multidisciplinary team meetings (MDT).

Tosupport people in preparing for or following-up clinical conversations theyhave with primary care professionals to enable them to be actively involved inmanaging their care and supported to make choices that are right for them. Youwill use knowledge of health and social and other support services available inthe area, including those offered by the community and voluntary sector, tolink people up with these and help them overcome any barriers they mightencounter. The aim is to help people improve their quality of life and avoidunplanned hospital admissions.

About us

Channel Health Alliance was established in April of 2017providing a range of primary and community services on behalf of the NHS. Weare delighted to have attained accreditation with the Care Quality Commission,and a CQC rating of good which only a few federations have achieved.

Channel Health Alliance has embraced the continuingchallenges faced by health and social care which has enabled us to provide highquality, innovative services for our diverse population.

Total Health Excellence (THE) East and West Primary CareNetworks (PCNs) work with our partners to provide proactive, personalised carefor people close to home. We operate across the Dover and Folkestone areas andeight GP practices form our PCNs. Our PCNs are led by a Clinical Director, whois a GP, supported by a team of around 50 highly qualified healthprofessionals.

Job responsibilities

TheCare Coordinators role will support the Lead GP and the Multi-DisciplinaryTeam and PCN practices, coordinating all key activity including access toservices, advice and information and ensuring health and care planning istimely, efficient, and patient-centred. The role will include supportingdigital initiatives and includes responsibilities for the coordination of thepatients journey through primary care. The Care Coordinator will also arrangeand minute all PCN MDT meetings.

Person Specification

Experience

• Experience of working in health, social care and other support roles in direct contact with people, families and carers
• Experienced in a health or social care arena
• Administrative Duties including preparing for meetings and writing minutes
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
• Understanding of medical terminology around frailty, population health management and long-term conditions.
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
• An excellent understanding of data protection and confidentiality issues
• Able arrange suitable meetings with multiple individuals with often conflicting priorities
• Self-Motivated and proactive
• Continued commitment to improve skills and abilities in new areas of work
• Able to undertake the demands of the post with reasonable adjustment if required
• Able to access transport to work across the practices within the PCNs and attend meetings in other locations
• Excellent time keeping and prioritisation skills
• Professional attributes and appearance
• Vital signs monitoring, simple dressings and phlebotomy
• Good working knowledge of EMIS
• Understanding of the current issues facing the NHS including Primary Care Networks

Qualifications

• Educated to GCSE or equivalent
• NVQ Level 3 in a health or social care related discipline (or equivalent experience)
• ECDL or Other equivalent IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.