CANULC Retail Operations Supervisor

Staples Canada; St. Albert; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to drive sales and operational excellence. This role involves leading a team to deliver exceptional customer service while ensuring high standards in merchandising and store operations. You'll be responsible for training and developing associates, managing inventory, and maintaining a safe environment. Join a dynamic team that values diversity and is committed to inspiring customers and communities. If you have a passion for retail and a knack for leadership, this is the perfect opportunity for you.

Benefits

Associate Discount

Health and Dental Benefits

RRSP/DPSP

Performance Bonuses

Learning & Development Programs

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with accountability for sales.

Responsibilities

• Lead by example in customer engagement and operational excellence.
• Supervise merchandising, freight flow, and cash office tasks.

Skills

Customer Service

Supervisory Experience

Organizational Skills

Visual Merchandising

Communication Skills

Job description

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Job Description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, such as weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach selling behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience using all available tools and techniques.
• Operational Excellence: Oversee inventory and merchandising standards in partnership with managers, ensuring the sales floor is customer-ready daily, visual merchandising, promotional setups, and signage. Manage backroom tasks and report on stock levels and sales trends.
• Training and Development: Support training, development, and coaching of associates, contributing to a high-performance, sales-focused culture.
• Communication: Facilitate clear, timely communication, lead meetings, and address issues promptly.
• Health & Safety: Support health and safety policies, conduct inspections, and maintain a safe environment.
• Administrative Duties: Perform front office tasks, including cash management and reporting, ensuring accuracy and consistency.

Some Of What You Need

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strong visual merchandising skills.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada, we are dynamic, inspiring partners to our customers and communities. We aim to inspire people to work smarter, learn more, and grow daily. We seek curious, approachable, and passionate individuals who love finding solutions. Join us to work, learn, and grow together.

We are building an inclusive and diverse team. Staples Canada values perspectives from varied backgrounds and encourages applications from all demographics. If you require accommodation, please let us know.