Cannabis Store Supervisor — Team Lead & Customer Experience

Calgary Co-Op; Calgary; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

Extended health benefits

Employee discount

Training programs

Career growth

Job summary

Calgary Co-op is seeking a Cannabis Supervisor to lead the cannabis store team in Calgary, Alberta. You will ensure customer service excellence, maintain stock levels, and uphold safety and regulatory standards while managing daily store operations.

You will supervise Budtenders, manage receiving, ordering, merchandising, and cash handling, and support the Cannabis Store Manager with performance and schedule planning in a fast-paced retail environment.

Qualifications

• Must be 18 years of age.
• Must be recognized by the AGLC as a Qualified Cannabis Worker (QCW).
• Grade 12 education or acceptable combination of education and experience.
• Retail experience.
• Basic Cannabis Knowledge including accessories.
• Basic receiving, ordering and merchandising skills.
• Basic Word, Excel and Outlook.
• Six (6) months supervisory experience.
• Working knowledge of rules and regulations as it pertains to the selling of Cannabis in Alberta.

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Plans and performs all aspects of Cannabis functions including stocking and facing in an efficient and organized manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns, provides substitutions and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills, washrooms and display fixtures to ensure a neat and organized store is maintained.
• Performs duties following established Occupational Health and Safety, and Environmental regulations and policies to ensure health and safety of all Employees and customers.
• Ensures the proper care, use and maintenance of equipment and tools; and reports repair requirements.
• Responsible for all aspects of ordering merchandise and supplies.
• Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
• Responsible for organizing and conducting inventory.
• Provides supervision/direction to Employees in the Cannabis Store in the following areas.
• Ensures daily functions are carried out in an organized and efficient manner.
• Ensures health and safety rules and regulations are adhered to.
• Technical training with day-to-day instruction, including orientation.
• Application of effective customer service techniques.
• Participates in program implementation.
• Provides administrative support to the Assistant Cannabis Manager/Cannabis Store Manager in the following areas.
• Participates in performance management of subordinates including verbal coaching, written work record documentation and preparation and delivery of performance reviews.
• Assists Management in identifying high-potential employees.
• Ensures subordinates are trained and possess the necessary skills and experience required to perform quality work and meet the standards established by the Company.
• Replaces shifts and authorizes appropriate documents.
• Develops and maintains schedules, including inputting and editing as required with Management approval.
• Participates in the development of work plans, yearly budgets and leading meetings.
• Participates in interviews as required and provides other administrative support such as preparation of letters of offer, staffing requests and budget information.
• Reports any Policy and Procedure issues to the Assistant Cannabis Manager/Cannabis Store Manager.
• Performs and follows all aspects of cash handling Policies and Procedures.
• Responsible for running sales reports as required.
• Performs all aspects of HQ, P.O.S., and Electronic Price Verification functions.
• Adheres to all rules and regulations as set out by the Alberta Gaming and Liquor, Cannabis Commission.
• Opens and closes Cannabis Store, completes daily reports and is responsible for selling memberships.
• Performs all aspects of opening and closing duties including cashing functions, counting and balancing tills, ensuring the accurate processing of cash media.
• Verifies accuracy of all signs and tickets in the Cannabis Store, including conducting quarterly audits, ensuring “Not In Files” and deleted items are handled in accordance with company policies and procedures.
• Responsible for updating tickets and signs from G-Day and email. Ensures all price tickets and signs are created, sorted and placed on the shelves prior to store opening each day as required.
• Provides direction to contractors as required.

Skills

Customer service

Retail experience

Supervisory experience

QCW

Word

Excel

Outlook

Receiving

Ordering

Merchandising

Cannabis knowledge

Education

Grade 12 education

Job description

Calgary Co-op is seeking a Cannabis Supervisor to lead the cannabis store team in Calgary, Alberta. You will ensure customer service excellence, maintain stock levels, and uphold safety and regulatory standards while managing daily store operations.

You will supervise Budtenders, manage receiving, ordering, merchandising, and cash handling, and support the Cannabis Store Manager with performance and schedule planning in a fast-paced retail environment.