Canadian Public Sector Engagement Delivery Leader

Salesforce Partner Canada; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Salesforce Professional Services in Canada seeks an Engagement Delivery Leader to drive complex, enterprise programs for executive-level customers, guiding cross-functional teams of consultants and client stakeholders.

You will own program governance, plan, risk management, and change activities, ensuring on-time, on-budget delivery while expanding the Salesforce footprint and managing relationships at senior levels.

Travel may be required regionally and internationally as needed.

Qualifications

• 10+ years in project and program management for external clients.
• 7+ years managing Salesforce engagements preferred.
• 5+ years in Public Sector professional services, preferred.
• Ability to balance business and technical requirements to produce a project plan.
• Proven history of delivering high quality results on schedule and within budget.

Responsibilities

• Lead the program team, ensure clear communication and direction.
• Primary customer interface; manage governance and project gates.
• Build and lead project plans; ensure on-time and on-budget delivery.
• Supervise resources and timesheets; allocate budget.
• Lead multiple projects; cross-functional teamwork at program level.
• Facilitate requirements gathering and craft project deliverables.
• Extend Salesforce footprint and manage client relationships.
• Participate in end-to-end implementation planning and risk management.
• Facilitate User Acceptance Testing with business end users.

Skills

Program management

Leadership

Stakeholder management

Salesforce

Enterprise delivery

Change management

Budget management

Travel willingness

Public Sector experience

Team leadership

Tools

Salesforce

Job description

Job Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

• Please Note: Applicants must be Canadian Citizens**

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

• Please Note: Applicants must be Canadian Citizens**

Salesforce Professional Services is seeking innovative Engagement Delivery Leaders who share our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Leads are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic programs. This involves guiding our highly skilled and collaborative programs teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Engagement Delivery Leads are also domain experts who actively participate in the program, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Your Impact

• Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
• Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.
• Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
• Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Able to lead multiple projects supporting a program or account, requiring complex cross-functional teamwork and management at the program level.
• Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
• Being an extension to the account team to extend the Salesforce footprint.
• Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

Required Qualifications

• 10+ years in project and program management, focused on delivering for external clients in a consulting environment.
• 7+ years managing Salesforce engagements strongly preferred
• 5+ years experience supporting the Public Sector vertical in Professional Services, preferred.
• Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
• Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.
• Demonstrated ability to have difficult conversations.
• Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Experience in managing large-scale transformation engagements with US Federal clients.
• Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
• Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
• Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter
• Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred
• Salesforce Agentblazer Innovator preferred
• Build and Empower Teams: Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement.
• Influence and Communicate: Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.
• Program Health Reporting: Defining and tracking key performance indicators (KPIs) to measure program success and health.
• Value Realization Reporting: Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment
• Location Preferences: Ottawa, Toronto or Vancouver

Security Clearance

This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be eligible to obtain clearance as a condition of employment.

• Reliability Clearance: Requires providing 5 years of verifiable work and residence history, generally from within Canada.
• Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within Canada