Canada TLM Voice Support Specialist

ADP; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Canada TLM Voice Support specialist in Halifax to provide technical support for product issues via phone and remote access. The ideal candidate will have 2 to 5 years of experience in an international call center, excellent communication skills, and a strong focus on customer service. Proficiency in MS Excel and familiarity with Windows OS are preferred. This role requires the ability to thrive in a high-pressure environment.

Qualifications

• 2 to 5 years of experience working in an international call center.
• Fluency in spoken and written English with no MTI or grammatical issues.
• Ability to work under pressure and multi-task in a fast-paced environment.

Responsibilities

• Provide technical support to clients via phone or remote access.
• Assist with installation, upgrades, maintenance, troubleshooting, and diagnostics.
• Ensure high client experience and problem resolution.

Skills

Technical Support

Customer Service

Analytical Skills

Communication Skills

Multi-tasking

Tools

MS Excel

Windows OS

Job description

A leading technology solutions provider is seeking a Canada TLM Voice Support specialist in Halifax to provide technical support for product issues via phone and remote access. The ideal candidate will have 2 to 5 years of experience in an international call center, excellent communication skills, and a strong focus on customer service. Proficiency in MS Excel and familiarity with Windows OS are preferred. This role requires the ability to thrive in a high-pressure environment.