Canada Retail Account Manager

Dr. Squatch; Toronto; On-site; CAD 139,000 - 161,000; Full time

Job summary

A men's personal care company is seeking a Retail Account Manager based in Toronto, Ontario, to grow their Canadian retail business. The role involves managing retailer relationships, negotiating contracts, and collaborating with internal teams. Ideal candidates will have 5-8 years of experience in sales and strong relationships with major retailers. The position offers a competitive salary of $100,000 – $115,000 USD and additional benefits.

Benefits

Medical, dental, vision benefits

401k with company match

Healthy snacks and company events

Free products

Qualifications

• 5-8 years of Sales, Business Development, or Account Management experience.
• Strong relationships with tier 1 Grocery, Drug, Mass, and Natural retailers.
• Proven success in achieving aggressive sales goals.

Responsibilities

• Develop and maintain strong relationships with key retailer partners.
• Negotiate contracts and promotional opportunities.
• Manage broker teams to achieve growth targets.

Skills

Sales experience in CPG

Negotiation skills

Relationship management

Excellent communication

Data analysis skills

Job description

Overview

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized by Great Place to Work multiple times and achieved B Corp certification in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

Dr. Squatch is seeking a Retail Account Manager to support the management of our growing Canadian retail business. This role will manage day-to-day needs of National and Regional Grocery, Natural, and Whitespace Canadian retailers by coordinating with a network of brokers to achieve growth targets. You will work cross-functionally with Operations, Product, and Marketing to drive activities that support these retail customers. This role reports to the Lead of Retail for Canada and is based in or near Toronto, Ontario, Canada. The anticipated base compensation range is $100,000 – $115,000 USD, with eligibility for a bonus program. Compensation will be commensurate with experience and local market rates.

What You\'ll Do:

• Develop and maintain strong relationships with key retailer partners, wholesalers, and distributors to grow Dr. Squatch’s presence as an omnichannel brand. Large big box retailer relationships will be an early focus for the role.
• Negotiate contracts, terms, shopper marketing, and promotional opportunities.
• Manage broker teams through leadership, clear communication, and prompt feedback.
• Collaborate with Canada Retail Sales to develop tactical plans that drive trial, market share growth, and household penetration across retail channels.
• Present business reviews internally to drive direction and strategic investment across Canada, including category trends, competitive activity, and consumer insights.
• Fully own P&L for grocery, natural, and whitespace accounts to achieve profitability and revenue targets; develop strategy for trade promotions and customer spending by account.
• Own the development and presentation of sales line reviews, internal/external business reviews, promotional strategy/cadence, and retail insights.
• Manage gap-closing initiatives with retail and broker partners through ad hoc analysis and internal alignment for growth opportunities.
• Collaborate with cross-functional Dr. Squatch product, operations, and marketing teams to ensure new item launches and initiatives are flawlessly executed in your accounts.
• Forecast/actualize spend, sell-in, and sell-out for all managed retailers. Provide inputs for account-specific demand planning.

About You:

• 5-8 years of Sales, Business Development, or Account Management in CPG; preference for personal care or wellness in Natural Products into traditional Retail.
• Proven selling and negotiation skills.
• Strong relationships or prior experience with tier 1 Grocery, Drug, Mass, and Natural retailers in Canada or the UK; prior Walmart Canada experience is highly preferred.
• Proven success in achieving aggressive sales goals; experience managing multiple brokers or direct reports.
• Deep understanding of the Canadian retail landscape and best-in-class account management.
• Ability to travel when necessary; strong organizational skills to manage multiple initiatives.
• Excellent communication and selling skills; experience in consumer products in mass and/or grocery channels in Canada is highly preferred.
• Entrepreneurial, results-driven, with a sense of urgency; high standards and ownership-focused mindset; positive, collaborative attitude.
• Solid understanding of syndicated retail data and Customer POS data; ability to draw conclusions and craft brand stories to sell in to customers.
• Ability to translate data into actions and accelerate growth through creative approaches.

#LI-BD1 #LI-FULLTIME

Who We Are:

Our core values drive our culture. We are Bold & Innovative; Play to Win; and Team Squatch. We are creative, hold high standards, act with urgency, and invest in outcomes. We offer a competitive salary in a growth-oriented, collaborative environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO, plus perks like healthy snacks, company events, and free products.

Disability Support: Reasonable accommodations are available for applicants with disabilities during the hiring process. Please indicate any accommodation needs when submitting your application.

Unsolicited Resume Policy: Dr. Squatch uses an internal Talent Acquisition team. Agencies are directed not to contact employees directly about candidates. We will not accept unsolicited resumes from any source other than directly from a candidate. See policy details in the posting for full terms.

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