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(Canada) Partner Manager, Professional Services

PointClickCare

Canada

On-site

CAD 97,000 - 105,000

Full time

Today
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Job summary

A leading healthcare technology company in Canada is looking for a Partner Management Specialist to oversee training delivery partners and enhance the partner ecosystem. The ideal candidate will have over 5 years of experience in partner management, strong project management skills, and the ability to ensure training quality. This role offers a salary range of $97,700 - $105,000 CAD per year, plus bonuses and benefits.

Benefits

Bonus and benefits

Qualifications

  • 5+ years of experience in partner management or training operations.
  • Experience with third-party vendors in a training environment.
  • Strong project management skills.

Responsibilities

  • Manage training delivery partners and contractors.
  • Define training delivery standards and monitor performance.
  • Coordinate logistics for partner-led training sessions.

Skills

Partner management
Project management
Communication skills
Strategic thinking
Familiarity with LMS
Job description
Overview

We seek a subject matter expert with experience managing multiple partners to support professional services staff augmentation. This role oversees external training partners, enhances our partner ecosystem, and scales training delivery by managing third-party vendors. The candidate will ensure partner-led training meets quality standards, supports customer outcomes, and aligns with our go-to-market strategy.

Partner Relationship Management
  • Identify, recruit, onboard, and manage training delivery partners and contractors
  • Serve as the primary point of contact for partner communications, performance, and escalations
  • Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values
Quality & Performance Oversight
  • Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience
  • Monitor partner performance through feedback, metrics, and regular reviews
  • Implement continuous improvement plans and corrective actions as needed
  • Work closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management
Operational Coordination
  • Coordinate scheduling, logistics, and resource planning for partner-led training sessions
  • Ensure partners are equipped with up-to-date materials, tools, and enablement resources
  • Ensure partners remain current with product releases, workflows, and certifications
  • Collaborate with internal teams to forecast demand and align partner capacity accordingly
  • Oversee partner budgets, reconcile invoices, and handle payments through the online financial system
  • Support the development of scalable partner delivery models and frameworks
  • Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion
  • Align partner programs with broader organizational goals, including customer success and product adoption
Qualifications
  • 5+ years of experience in partner management, training operations, or program management preferred
  • Experience working with third-party vendors or contractors in a training or services environment
  • Strong project management and communication skills
  • Ability to balance strategic thinking with hands-on execution
  • Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices

Salary: $97,700 - $105,000 CAD per year, plus bonus and benefits. The Canadian base salary range is provided as a target for new hire salaries across all Canadian locations; individual compensation is determined by job-related skills and knowledge, relevant experience, and/or work location. Recruiter can share more information about total rewards during the hiring process.

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