(CAN) Self Checkout Attendant

Walmart; Saguenay; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail corporation in Canada is seeking a Self-Checkout Attendant to assist customers with transactions in the self-service area. This role involves maintaining the area, educating customers, and ensuring quality service. Applicants must be at least 16 years old and have a strong commitment to customer satisfaction. The position is located in Chicoutimi, QC.

Qualifications

• Must be 16 years or older.
• Ability to provide exceptional customer service.

Responsibilities

• Assist customers in processing transactions through the self-service area.
• Educate customers on self-service options.
• Maintain cleanliness in the self-service area.
• Observe customer activities for assistance needs.
• Explain quality checks and interventions to customers.
• Respond to EAS alarms and log failures.
• Notify management of cash shortages or technical issues.
• Return scanners to designated areas after use.

Job description

Position Summary

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal‑Mart.

What you’ll do

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.

2. Educating customers on the correct and efficient use of self-service options, when applicable.

3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.

4. Observing the activities of a customer to determine when and if assistance is needed.

5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.

6. Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.

7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.

8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1451 Boul Talbot, Chicoutimi, QC G7H 5N8, Canada

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