(CAN) Self Checkout Attendant

Walmart; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company in Nanaimo is seeking a Self-Checkout Attendant to assist customers at self-service areas. Responsibilities include maintaining the area, educating customers, and ensuring a positive shopping experience. Applicants must be at least 16 years old. The hourly pay starts at $18.00, depending on experience. This role provides an opportunity to work in a dynamic environment focused on customer service.

Qualifications

• Must be 16 years or older.

Responsibilities

• Assist customers with self-service transactions.
• Maintain cleanliness in the area and assist customers as necessary.
• Educate customers on self-service options.
• Monitor self-service activities and provide assistance if needed.
• Perform quality checks on self-service.
• Respond to EAS alarms and log incidents.
• Notify customer service of cash or technical issues.

Job description

Position Summary

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What You'll Do

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educating customers on the correct and efficient use of self-service options, when applicable.
3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returning Scan & Go scanners to their home after use.

The minimum rate of pay for this position starts from $18.00. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

6801 Island Hwy N, Nanaimo, BC V9T 6N8, Canada

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