(CAN) Self Checkout Attendant

Walmart; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Self-Checkout Attendant in Nanaimo. The role involves assisting customers with self-service transactions and ensuring a positive shopping experience. The ideal candidate must be 16 or older, and the pay starts at $18.00, based on experience. Applicants must be dedicated to customer service and maintaining a clean and functional environment.

Qualifications

• Age - 16 or older

Responsibilities

• Assist customers with transactions through self-service areas.
• Maintain cleanliness of the self-checkout area.
• Educate customers on the use of self-service options.
• Promote company programs like credit card services.
• Observe customers to provide assistance as needed.
• Explain interventions during self-service use.
• Respond to EAS alarms and log issues.
• Call Customer Service Manager for cash or technical issues.

Job description

Position Summary... A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What you’ll do...

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.

2. Educating customers on the correct and efficient use of self-service options, when applicable.

3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.

4. Observing the activities of a customer to determine when and if assistance is needed.

5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.

6. Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.

7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.

8. Returning Scan & Go scanners to their home after use.

The minimum rate of pay for this position starts from $18.00. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

6801 Island Hwy N, Nanaimo, BC V9T 6N8, Canada

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