(CAN) OMNI Customer Fulfillment Associate

Wal-Mart Canada Corp; Whitby; On-site; CAD 21,000 - 29,000; Full time

Job summary

Walmart Canada in Whitby, ON is seeking an OMNI Customer Fulfillment Associate to support online order fulfillment with accuracy and a strong focus on customer satisfaction. You will pick, pack, and prepare orders while following safety and food hygiene standards to ensure a seamless online shopping experience.

You will balance fulfillment tasks with positive customer interaction, maintain a clean workspace, and participate in safety checks.

Qualifications

• Minimum age 16 or older.
• Able to lift up to 50 lbs on occasion.
• Experience in fast-paced retail is a plus.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Pick, Pack, and Prepare Customer Orders
• Support Customers and Team Operations
• Follow safety and hygiene standards in all tasks

Skills

Customer service

Attention to detail

Time management

Flexibility

Job description

Position Summary

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.

What You'll Do

Pick, Pack, and Prepare Customer Orders

• Picks and assembles customer orders from different temperature areas with care and accuracy to support on‑time delivery.
• Packs orders carefully by confirming product selection, quantities, and product codes.
• Ensures product quality and order accuracy by selecting fresh, high-quality products and removing damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels.
• Maintains an efficient and organized packing process by packing totes efficiently to make the best use of space while maintaining product quality and safety standards.

Support Customers and Team Operations

• Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed.
• Follows safety, food hygiene, and quality standards by maintaining a clean and safe work area, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high‑quality service.

Potential Challenges in this Role

• High Task Volume in a Fast‑Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast‑paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why You'll Enjoy Working Here

• Energetic, Fast‑Paced Environment
• Appreciation for Your Efforts – Your contributions are recognized and valued.
• Career Growth Opportunities – Build your skills and advance your career with us.
• Meaningful Impact – Take pride in helping customers save money and live better.

Minimum Pay

The minimum rate of pay for this position starts from $18.10. Le taux horaire minimum pour ce poste débute à 18.10.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

4100 BALDWIN ST S, WHITBY, ON L1R 3H8, Canada

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.