(CAN) OMNI Customer Fulfillment Associate

Walmart Canada Corp; Richmond; Hybrid; CAD 38,000 - 43,000; Full time

Benefits offered by this job

Pay starts at 18.40 CAD per hour

Job summary

Walmart Canada Corp in Richmond, BC is seeking an OMNI Customer Fulfillment Associate to pick, pack and dispense online orders with high accuracy and a strong focus on customer satisfaction.

You will help deliver a seamless online shopping experience while adhering to safety and hygiene standards and supporting store operations. The role requires flexibility for varied shifts and a proactive customer service mindset.

Qualifications

• Experience in fast-paced retail environments.
• Ability to pick, pack and prepare orders accurately.
• Commitment to safety and food hygiene standards.

Responsibilities

• Pick, Pack, and Prepare Customer Orders from different temperature areas with care and accuracy.
• Ensure product quality and order accuracy by selecting fresh items and labeling correctly.
• Maintain efficient and organized packing to maximize space while preserving safety.
• Support customers and team operations with positive interactions and issue resolution.
• Follow safety, food hygiene and quality standards in all tasks.
• Be flexible with shifts, including evenings, weekends and holidays.

Job description

Position Summary

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast-paced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.

What you'll do

WHAT YOU'LL DO

Pick, Pack, and Prepare Customer Orders

Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities, and product codes.

Ensure Product Quality and Order Accuracy

Selects fresh, high-quality products and removes damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels.

Maintain Efficient and Organized Packing

Packs totes efficiently to make the best use of space while maintaining product quality and safety standards.

Support Customers and Team Operations

Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed.

Follow Safety, Food Hygiene, and Quality Standards

Maintains a clean and safe work area by following food hygiene and safety procedures, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

• High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.40.

Le taux horaire minimum pour ce poste débute à 18.40.

Primary Location

9251 ALDERBRIDGE WAY, RICHMOND, BC V6X 0N1, Canada

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Walmart will accommodate the disability-related needs of applicants and associates as required by law.