(CAN) OMNI Customer Fulfillment Associate

Walmart Canada Corp; Quebec; Hybrid; CAD 21,000 - 25,000; Full time

Job summary

Walmart Canada Corp is seeking an OMNI Customer Fulfillment Associate to pick, pack and dispense online orders with a strong focus on accuracy, quality and customer satisfaction, while following safety and food hygiene standards.

You will help deliver a seamless online shopping experience by supporting store operations, resolving issues, and maintaining organized packing while remaining flexible for evenings, weekends and holidays.

Responsibilities

• Pick, Pack, and Prepare Customer Orders from different temperature areas with care to support on-time delivery.
• Ensure Product Quality and Order Accuracy by selecting fresh items and labeling correctly.
• Maintain Efficient and Organized Packing to maximize space while preserving product safety.
• Support Customers and Team Operations by balancing tasks with positive interactions.
• Follow Safety, Food Hygiene, and Quality Standards with clean, safe work areas.
• Be flexible with shifts, including evenings, weekends, and holidays.

Job description

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast-paced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

• Pick, Pack, and Prepare Customer Orders Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities, and product codes.
• Ensure Product Quality and Order Accuracy Selects fresh, high-quality products and removes damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels.
• Maintain Efficient and Organized Packing Packs totes efficiently to make the best use of space while maintaining product quality and safety standards.
• Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed.
• Follow Safety, Food Hygiene, and Quality Standards Maintains a clean and safe work area by following food hygiene and safety procedures, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.
• Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
• POTENTIAL CHALLENGES IN THIS ROLE
• High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands