(CAN) OMNI Customer Fulfillment Associate

Wal-Mart Canada Corp; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking an Omni Customer Fulfillment Associate to pick, pack and prepare online orders with accuracy and care. You will handle items from different temperature zones, verify product codes, and ensure quality and on-time delivery, while following safety and food hygiene standards.

You will also assist customers and teammates, maintain a clean workspace, and participate in process improvements to boost efficiency and satisfaction.

Qualifications

• Minimum age 16 or older.
• Ability to lift up to 50 lbs (23 kg).

Responsibilities

• Pick, Pack, and Prepare Customer Orders.
• Select fresh, high‑quality products and verify item details.
• Complete documentation and labels for shipping and pick slips.
• Pack totes efficiently to maximize space while maintaining quality and safety.
• Assist customers and teammates, resolving issues when needed.
• Follow safety, hygiene, and quality standards in all tasks.
• Operate equipment safely and perform required safety checks.
• Contribute ideas to improve processes and productivity.

Skills

Customer service

Attention to detail

Job description

Position Summary

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.

What you’ll do

Pick, Pack, and Prepare Customer Orders Picks and assembles customer orders from different temperature areas with care and accuracy to support on‑time delivery. Packs orders carefully by confirming product selection, quantities, and product codes. Ensure Product Quality and Order Accuracy Selects fresh, high‑quality products and removes damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels. Maintain Efficient and Organized Packing Packs totes efficiently to make the best use of space while maintaining product quality and safety standards. Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed. Follow Safety, Food Hygiene, and Quality Standards Maintains a clean and safe work area by following food hygiene and safety procedures, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high‑quality service.

Potential challenges in this role

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast‑paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you’ll enjoy working here

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75. Le taux horaire minimum pour ce poste débute à 17.75.

Minimum qualifications

Age – 16 or older

Preferred qualifications

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary location

5357 FERNBANK RD, STITTSVILLE, ON K2S 0T7, Canada

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence‑powered tools, including internal or third-party developed automated decision‑making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. You’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you’re proud of.