(CAN) OMNI Customer Fulfillment Associate

Walmart; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Montreal is looking for a dedicated associate to pick and pack online grocery delivery orders. The ideal candidate will ensure quality and accuracy while adhering to safety and food hygiene standards. Responsibilities include efficient order assembly, documentation, and customer service interactions. Must be 16 years or older. Join a team focused on achieving high customer satisfaction.

Qualifications

• Age – 16 or older.

Responsibilities

• Efficiently picks and assembles orders for online grocery deliveries.
• Packs orders with attention to detail and accuracy.
• Ensures products are of the highest quality without damage.
• Documents and labels orders correctly.
• Optimizes packing for space efficiency while maintaining quality.
• Balances fulfillment with customer service interactions.
• Adheres to safety and food hygiene standards.

Job description

Position Summary... To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What you’ll do

• Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
• Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
• Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
• Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
• Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
• Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
• Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre‑inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
• Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

No preferred qualifications listed.

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

951 RUE DU MARCHE CENTRAL, BLOC 2 MONTREAL, QC H4N 1K2, Canada

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