(CAN) Office Support Associate

Walmart Canada; Hamilton; On-site; CAD 21,082 - 30,026; Full time

Job summary

Walmart Canada in Hamilton, Ontario, is seeking an Office Support Associate to assist in retail operations and customer service. You will support store success by maintaining financial accuracy, pricing integrity, inventory control, and profitability, while helping ensure smooth daily operations and a positive experience for customers and associates.

The role involves handling reports, system processes, receiving, DSD and claims support, shrink prevention, and adherence to financial controls.

Qualifications

• Age - 16 or older.

Responsibilities

• Prints, sorts, and reviews key reports (Warehouse Receiving Detail, Inventory Tracking, No-Item Movement, Store Clearance Listings, Inventory Adjustments, Markdown-to-Zero) and addresses exceptions to support store operations.
• Works AMP+ and BPM items and processes required D38 and D40 MTRs accurately and on time.
• Reviews receiving reports, including items over three days old, NOF and local items, scans exceptions, and markdown reports; supports DSD and Claims as needed.
• Supports shrink prevention by proper handling of repaired/recall merchandise and maintaining UPC controls and documentation.
• Ensures invoicing controls and supports cash handling, ATM/Self-Checkout replenishment, daily cash pickups, cash variances, bank deposits, chargebacks, TRM procedures, and reconciling key journal accounts.
• Be open to working evenings, weekends, and holidays based on business needs.

Education

Age - 16 or older

Job description

Position Summary

Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable skills in retail operations and customer service. In this role, you support store success by maintaining financial accuracy, pricing integrity, inventory control, and profitability, while helping ensure smooth daily operations. As part of the team, you contribute to a well run store environment and a positive experience for both customers and associates. This role is well suited for individuals looking for an engaging position in customer service or retail.

What You'll Do

Reporting and Administrative Support

Prints, sorts, and reviews key reports, including Warehouse Receiving Detail, Inventory Tracking, No-Item Movement, Store Clearance Listings, Inventory Adjustments, and Markdown-to-Zero reports. Reviews exception reports and takes appropriate action to support store operations.

System and Process Management

Works AMP+ and BPM items and processes required D38 and D40 MTRs accurately and on time.

Receiving, DSD, and Claims Support

Reviews and works receiving reports, including items over three days old, NOF and local items, scanning exceptions, and markup/markdown reports. Provides support to DSD and Claims as needed to ensure timely resolution.

Shrink Prevention and Merchandise Controls

Actively supports shrink prevention by ensuring repaired and recalled merchandise is handled correctly, return procedures are followed, and UPC key controls are maintained through proper handling and control of all UPC documentation.

Financial Controls and Accounting Compliance

Ensures invoicing key controls are followed by supporting timely payments for merchandise and services. Follows accounting key controls by supporting ATM and Self-Checkout replenishment, daily cash pickups, identifying cash variances, processing cash fund transfers, completing bank deposits, researching and challenging chargebacks, completing TRM procedures, and reconciling key journal accounts.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you'll enjoy working here

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

Le taux horaire minimum pour ce poste débute à 18.55.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

999 UPPR WENTWORTH ST, HAMILTON, ON L9A 4X5, Canada

Important Note

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