CAN – IT – Bus Systems Analyst III

HRbrain Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

HRbrain Inc. is seeking a Business Systems Analyst to elicit, analyze, document and manage functional specifications aligned with standards and frameworks.

You will work with business partners, technology teams and stakeholders to translate requirements into detailed specs and support testing, scoping and delivery. The role emphasizes collaboration with Solution Architects and Developers, maintaining enterprise technology delivery practices and driving continuous knowledge improvement in

Qualifications

• Education to degree/cc with 5–7 years relevant experience.
• Experience driving ServiceNow integration projects (2+ years).
• ServiceNow BSA experience (5+ years).
• Proficiency with Confluence and Jira (3+ years).
• Familiarity with ITIL/ITSM processes (3+ years).

Responsibilities

• Define, document and translate business requirements into functional specs.
• Analyze current state and define technology solutions.
• Support testing teams with test case translation.
• Assist project management with scoping, risks and status reporting.
• Contribute to quality reviews of designs and outputs.

Skills

Communication skills

Multi-tasking

Initiative

Stakeholder collaboration

Problem solving

Education

Undergraduate degree or Technical Certificate

Tools

Confluence/JIRA

ServiceNow

ITIL/ITSM

Job description

Description

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Description

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Accountabilities

Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)

Define, document and translate business requirements into detailed functional specifications and non-functional specifications.

Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager

Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.

May supply operational / process related analysis and support to various extents.

Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.

Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating ...

Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.

Continuously enhance knowledge of business domains and their products/services

Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.

Maintain ongoing communication with all stakeholders throughout the project lifecycle.

Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.

Prioritize and manage own workload to deliver quality results and meet timelines.

Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Participate in knowledge transfer within the team and business units.

Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle

Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.

Additional Information

Excellent verbal and written communication skills and comfortable working with both Business and Technical teams

Initiative‑taker with the ability to multi‑task effectively and independently within a demanding environment

Able to gauge the right level of priority and detail and/or effort on any given project.

Able to adapt quickly to changing priorities.

Initiative‑taking with a proven history of delivering results.

Exhibit effective critical thinking skills with a high degree of diligence.

Excellent time management and prioritization skills

Demonstrated ability to follow‑up on issues independently and ensure they are resolved promptly, escalating when necessary.

Sound to Advanced knowledge of system analysis process and techniques

Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rule.

Advanced knowledge of enterprise technology delivery practices and standards and related ability including design, development, testing and project management

Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end.

Projects are moderate to overly complex and performed under minimal management supervision.

Work may be reviewed by the Manager / Senior Analyst

Generally, reports to a manager.

Education: Undergraduate degree or Technical Certificate 5-7 years relevant experience

Work Experience – Must Have

Experience in driving ServiceNow Integration Projects – 2 years

ServiceNow BSA – 5 years

Confluence/JIRA – 3 years

Agile Delivery – 3 years

ITIL process/ITSM solutions – 3 years

Certifications

Service Now Certifications

Certified Systems Administrator (CSA)

Hybrid- 2 days in office- usually between Wednesday to Friday