(CAN) Customer Service Manager

Walmart; Shawinigan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Shawinigan is seeking a Customer Service Manager to coordinate front end operations, ensure exceptional customer service, and oversee staff training. Ideal candidates must be at least 16 years old and should possess customer service expertise. This position offers a starting pay rate of $19.05, commensurate with experience.

Qualifications

• Must be 16 years or older.
• Experience in retail or customer service is preferred.

Responsibilities

• Coordinate front end operations and ensure exceptional customer service.
• Train Associates on rules and procedures.
• Monitor front end staff and assist with cash transactions.

Skills

Customer service expertise

Training skills

Compliance knowledge

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you’ll do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $19.05. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Age - 16 or older.

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1600 Blvd Royal, Shawinigan, QC G9N 8S8, Canada

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