(CAN) Customer Service Manager

Walmart Canada Corp; Rimouski; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Rimouski is seeking a Customer Service Manager to coordinate front end operations, ensuring exceptional customer service and compliance with operational standards. The role involves overseeing staff training, handling transactions, and promoting company initiatives. Ideal candidates will have a passion for customer service in a retail environment, with a focus on safety and efficiency.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and Associate concerns and provides guidance.
• Monitors Front End associates ensuring proper coverage.
• Provides training on systems and Company procedures.
• Oversees purchase, return, and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.
• Oversees and promotes all company sponsor programs.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you’ll do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

415 Montee Industrielle-Et-Commerciale, Rimouski, QC G5M 1Y1, Canada