(CAN) Customer Service Manager

Walmart Canada Corp; Northwestern Ontario; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring exceptional service and a smooth shopping experience in a fast-paced retail setting. You will drive customer loyalty, support associates, and uphold company standards across safety, operations, and loss prevention.

The role emphasizes training, cash handling, and program promotion, with flexibility to work evenings, weekends, and holidays as needed to keep the store running smoothly.

Qualifications

• Experience leading front-end customer service in retail.
• Ability to train associates on procedures.
• Oversee transactions and compliance per guidelines.
• Willingness to work evenings, weekends, and holidays.
• Knowledge of EAS systems and loss prevention.

Responsibilities

• Lead front end operations to deliver exceptional customer service.
• Ensure safety, security, and emergency readiness.
• Monitor coverage, coordinate breaks, and support outlying registers.
• Train associates on scanning accuracy and store procedures.
• Oversee purchases, returns, and exchanges per guidelines.
• Support EAS and loss prevention activities.
• Manage cash handling and front-end register controls.
• Promote company programs and discount initiatives.
• Be flexible with shifts to support business needs.

Skills

Safety & Security

Customer Support

Front End Ops

Associate Training

Loss Prevention

Cash Handling

EAS Knowledge

Program Promotion

Shift Flexibility

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness

  Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

• Customer and Associate Support

  Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

• Front End Coverage and Operations

  Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

• Associate Training and Development

  Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

• Transaction Oversight and Compliance

  Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

• EAS and Loss Prevention Support

  Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

• Cash Management and Register Controls

  Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

• Promote Company Programs and Initiatives

  Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

• Flexibility (Availability/Work Schedule)

  Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

Potential Challenges in this Role

• High Task Volume in a Fast-Paced Environment

  Manages overnight hours effectively and planning accordingly to stay energized and focused.
  Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
  Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

• Physical Demands

  Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
  Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you'll enjoy working here

• Energetic, Fast-Paced Environment

  Thrive in a dynamic setting where every day brings something new.

• Appreciation for Your Efforts

  Your contributions are recognized and valued.

• Career Growth Opportunities

  Build your skills and advance your career with us.

• Meaningful Impact

  Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

Le taux horaire minimum pour ce poste débute à 18.55.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

1101 ARTHUR ST W, THUNDER BAY, ON P7E 5S2, Canada