(CAN) Customer Service Manager

Socket.dev; Merritt; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Merritt, BC is seeking a Customer Service Manager to lead front-end operations, deliver excellent customer service, and drive store efficiency. This role focuses on safety, associate training, cash controls, and loss prevention to maintain a high-quality shopping experience.

The position requires flexible availability including evenings, weekends, and holidays, with a starting pay rate indicated at the minimum of $19.20 per hour.

Qualifications

• Minimum age 16 or older.
• Ability to monitor front end operations and ensure coverage.
• Flexibility to work evenings, weekends and holidays.
• Experience with cash handling and register controls.

Responsibilities

• Lead safety, security and emergency readiness to ensure safe store operations.
• Provide guidance and support to customers and associates to maintain a positive front-end experience.
• Oversee front end coverage and operations to ensure efficient customer flow.
• Train associates on systems, procedures, discount programs and safety requirements.
• Oversee transactions, approvals, and error correction in line with company guidelines.
• Support EAS and loss prevention activities and ensure alarms are used correctly.
• Manage daily cash handling, opening/closing registers and audits for accuracy.
• Promote company programs and initiatives including protection plans and discount programs.
• Be flexible to adapt to varied shifts as business needs demand.

Skills

Leadership

Customer service

Training & development

Cash management

Loss prevention

EAS processes

Tools

EAS system

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.

Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

Le taux horaire minimum pour ce poste débute à 19.20.

Minimum Qualifications...

Age - 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

100-3900 CRAWFORD AVE, MERRITT, BC V1K 0A4, Canada

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.