(CAN) Customer Service Manager

Walmart; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in London, Ontario, is seeking a Customer Service Manager who will coordinate front end operations and provide exceptional customer service to ensure a positive shopping experience. The role involves handling customer concerns, training associates, and ensuring compliance with company standards. The minimum pay starts at $18.55, depending on experience. This position requires candidates to be at least 16 years old. Join us to thrive in the exciting world of retail.

Qualifications

• Must be 16 years or older.

Responsibilities

• Ensure safe work processes are followed.
• Handle customer and Associate concerns.
• Monitor Front End associates for proper coverage.
• Provide training on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems function to standard.
• Prepare registers for opening and closing.
• Promote company-sponsored programs.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You'll Do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.55. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Disability Accommodation Statement

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1105 Wellington Rd, London, ON N6E 1V4, Canada

Application Process

Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

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