(CAN) Customer Service Manager

Walmart; Campbellton Regional Community; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Campbellton, New Brunswick, is seeking a Customer Service Manager to coordinate front end operations and provide exceptional customer service. The role focuses on effective team management and compliance with company programs for a positive shopping experience. This position offers a starting pay of $16.60, determined by relevant experience.

Qualifications

• Age requirement of 16 or older.

Responsibilities

• Ensure compliance with safe work processes.
• Handle customer and associate concerns.
• Monitor and coordinate front end associates.

Skills

Customer Service

Training and Development

Team Coordination

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You’ll Do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provides guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

The minimum rate of pay for this position starts from $16.60. Rate of pay will be determined based on relevant experience.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

4 Jagoe St, Atholville, NB E3N 5C3, Canada

Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

Find Jobs