(CAN) Customer Service Desk Associate Part Time

Walmart Inc.; Wallaceburg; Sur place; CAD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Energetic environment

Career growth opportunities

Résumé du poste

Walmart Canada in Wallaceburg, ON is hiring a Customer Service Desk Associate to deliver friendly, professional service and support store operations. You will handle refunds, exchanges, questions, and directions, while maintaining accuracy and following company policies.

The role requires flexibility for shifts including evenings, weekends, and holidays, with a starting hourly rate of CAD 18.10. This position emphasizes customer satisfaction and efficient service.

Qualifications

• Customer-service oriented with strong communication.
• Experience handling refunds and exchanges.
• Accurate record-keeping and attention to detail.

Responsabilités

• Process refunds and returns following policy and complete forms.
• Assist customers with refunds, exchanges, questions, and directions in a friendly manner.
• Maintain sales tax‑exempt records and ensure accuracy.

Connaissances

Customer service

Cash handling

Problem solving

Communication

Outils

POS system

Description du poste

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...Refunds and ReturnsFollows Company procedures when processing refunds and returns and completes all required forms accurately.Customer Service Desk SupportHelps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.Sales Tax and RecordsKeeps sales tax‑exempt records accurate and up to date by following Company guidelines.Claims and Merchandise HandlingSends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.Scanning and AccuracyEnsures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.Flexibility (Availability/Work Schedule)Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.Potential Challenges in This RoleHigh Task Volume in a Fast-Paced EnvironmentManages overnight hours effectively and planning accordingly to stay energized and focused.Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical DemandsPerforms physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.Why You’ll Enjoy Working HereEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your Efforts Your contributions are recognized and valued.Career Growth Opportunities Build your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better. By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.The minimum rate of pay for this position starts from $18.10.Le taux horaire minimum pour ce poste débute à 18.10.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…60 MCNAUGHTON AVE UNIT # 16, WALLACEBURG, ON N8A 1R9, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .