(CAN) Customer Service Desk Associate

Walmart Inc.; Thompson; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Energetic environment

Career growth opportunities

Meaningful impact

Job summary

Walmart Canada is seeking a Customer Service Desk Associate in Thompson, MB to deliver friendly and professional service at the front end. You will assist customers with refunds, exchanges, questions, and directions while supporting store operations and following company policies to ensure a smooth shopping experience.

The role requires flexibility for evenings, weekends and holidays, and emphasizes scanning accuracy, tax records, and merchandising support to help keep pricing and inventory

Qualifications

• Age 16 or older.
• Ability to work evenings, weekends and holidays.
• Strong customer service orientation and communication skills.

Responsibilities

• Process refunds and returns following company procedures.
• Assist customers with refunds, exchanges, questions, and directions.
• Maintain accuracy by scanning items correctly and handling records as required.
• Support merchandise handling and restocking to ensure accurate pricing and inventory.
• Adapt to a fast-paced environment and provide consistent, high-quality service.

Skills

Customer service

Cash handling

Attention to detail

Flexibility

Tools

POS system

Inventory management

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...Refunds and ReturnsFollows Company procedures when processing refunds and returns and completes all required forms accurately.Customer Service Desk SupportHelps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.Sales Tax and RecordsKeeps sales tax‑exempt records accurate and up to date by following Company guidelines.Claims and Merchandise HandlingSends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.Scanning and AccuracyEnsures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.Flexibility (Availability/Work Schedule)Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.Potential Challenges in This RoleHigh Task Volume in a Fast-Paced EnvironmentManages overnight hours effectively and planning accordingly to stay energized and focused.Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical DemandsPerforms physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.Why You’ll Enjoy Working HereEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your Efforts Your contributions are recognized and valued.Career Growth Opportunities Build your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better. By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.The minimum rate of pay for this position starts from $18.05.Le taux horaire minimum pour ce poste débute à 18.05.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…300 MYSTERY LAKE RD, THOMPSON, MB R8N 0M2, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .