(CAN) Customer Service Desk Associate

Walmart Canada; Surrey; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Surrey, BC seeks a Customer Service Desk Associate to provide friendly, professional service, assist customers with refunds and exchanges, and support store operations following company policies. You will help maintain security and accuracy while contributing to a positive shopping experience.

This role requires flexibility to work evenings, weekends, and holidays, with physical duties such as standing and lifting up to 50 lbs.

Qualifications

• Age – 16 or older.
• Ability to perform standing, bending and lifting up to 50 lbs during shifts.

Responsibilities

• Refunds and Returns: process refunds and returns and complete required forms accurately.
• Customer Service Desk Support: assist customers with refunds, exchanges, questions and directions in a friendly, professional manner.
• Sales Tax and Records: maintain sales tax-exempt records according to company guidelines.
• Claims and Merchandise Handling: route damaged merchandise to Claims and verify items against refund slips before restocking.
• Scanning and Accuracy: ensure items are scanned correctly to support pricing and inventory accuracy.

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

WHAT YOU'LL DO

• Refunds and Returns: Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support: Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records: Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling: Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy: Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment: Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts: Your contributions are recognized and valued.

Career Growth Opportunities: Build your skills and advance your career with us.

Meaningful Impact: Take pride in helping customers save money and live better.

By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.

The minimum rate of pay for this position starts from $18.40.

Le taux horaire minimum pour ce poste débute à 18.40.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2355-160 ST, SURREY, BC V3Z 9N6, Canada

Important Note

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