(CAN) Customer Service Desk Associate

Walmart; Laval; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent retail company in Laval, Quebec is seeking a Customer Service Desk Associate to provide excellent customer service and support in retail operations. Responsibilities include processing refunds, assisting customers with inquiries, and ensuring compliance with company policies. Candidates must be at least 16 years old and possess strong communication skills. Offering a starting pay rate of $18.25 with potential adjustments based on experience.

Qualifications

• Must be 16 years or older.
• Friendly and professional demeanor.
• Ability to follow company policies.

Responsibilities

• Follow Refund Automation procedures.
• Complete defective slips.
• Assist customers with information and refunds.
• Maintain sales tax exempt records.
• Send damaged merchandise to Claims.
• Verify returned merchandise against slips.
• Scan items correctly before returning to sales floor.

Skills

Customer service

Communication

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!

What you'll do

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges and directions.
4. Maintains sales tax exempt records.
5. Ensuring all damaged merchandise is sent to Claims for processing.
6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.

The minimum rate of pay for this position starts from $18.25. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

5205 Blvd Robert Bourassa, Laval, QC H7E 0A3, Canada

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