Customer Service Desk Associate

Walmart; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Canada seeks a Customer Service Desk Associate to deliver exceptional service at their Edmonton location. In this role, you will assist customers with refunds, exchanges, and queries while ensuring adherence to company policies. Key responsibilities include maintaining sales tax exempt records and managing damaged merchandise. This position has a minimum age requirement of 16 years and offers a starting pay rate from $16.15, reflecting your experience.

Qualifications

• Must be 16 years or older.

Responsibilities

• Follow Refund Automation procedures according to company guidelines.
• Complete all defective slips.
• Assist customers with information, refunds, exchanges, and directions.
• Maintain sales tax exempt records.
• Send damaged merchandise to Claims for processing.
• Verify returned merchandise against refund slips prior to being returned to the sales floor.
• Ensure all items are scanned correctly before being returned to the sales floor.

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!

What You'll Do

• Properly follows Refund Automation procedures according to Company guidelines.
• Properly completes all defective slips.
• Assists customers with information, refunds, exchanges and directions.
• Maintains sales tax exempt records.
• Ensuring all damaged merchandise is sent to Claims for processing.
• Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
• Ensures all items are scanned correctly before being returned to the sales floor.

The minimum rate of pay for this position starts from $16.15. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

6110 Currents Dr Nw, Edmonton, AB T6W 0L7, Canada

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