Campus Dispatcher (SFU Burnaby)

GardaWorld; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security provider is seeking a Campus Dispatcher in Burnaby. The role involves responding to emergency and non-emergency calls, ensuring campus safety through effective communication and timely dispatch of resources. Candidates should possess strong interpersonal skills, valid first aid certification, and a BC Security License. This full-time position offers competitive wages and opportunities for growth within the company.

Benefits

Competitive wages starting at $26.00-$30.30/hr

Permanent full-time position

Free uniform

Opportunities for career growth

Continuing education programs

Qualifications

• Strong verbal, written, and interpersonal communication skills.
• Sound judgment and critical thinking under pressure.
• Accurate data entry with required typing speed.
• Knowledge of emergency response procedures.
• Ability to manage stressful situations with empathy.
• Skilled in multitasking and using dispatch systems.

Responsibilities

• Respond to emergency and non-emergency calls.
• Operate communication systems efficiently under pressure.
• Document caller details to dispatch appropriate emergency responders.
• Maintain composure and clear communication during emergencies.
• Prepare detailed incident reports.

Skills

Strong verbal communication skills

Interpersonal communication

Critical thinking

Typing speed 45-50 wpm

Knowledge of emergency protocols

Ability to manage emotionally charged calls

Team-oriented

Familiarity with local area

Education

Valid Occupational First Aid

BC Security License

Job description

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Campus Dispatcher (SFU Burnaby)

Business Unit: Security Services

Career Area: Security Guard

Location: Burnaby, British Columbia, CA

Ready to suit up as a Campus Dispatcher

If you're looking for a role with significant responsibility, where you can tackle challenges and be the first point of contact for campus safety and security, this is the job for you!

The Campus Dispatcher will play a critical role in ensuring the safety and security of the SFU Burnaby campus. This individual is responsible for receiving and responding to emergency and non-emergency calls, providing timely and accurate information to ensure a quick and efficient response. In high-pressure situations, the Campus Dispatcher must remain calm, composed, and focused while dispatching campus security, medical, or emergency teams to incidents, ranging from medical emergencies to safety concerns.

What's in it for you?

• We offer competitive wages starting at $26.00-$30.30/hr
• This is a permanent full-time position with a schedule of Monday - Friday 11pm-7am (overnight)
• Uniform provided free of charge
• Opportunities to grow alongside GardaWorld
• Continuing education through GardaWorld Academy

Responsibilities for Campus Dispatcher

Respond to incoming telephone calls, including emergencies involving medical, fire, police, and other urgent matters.

Operate computer systems and equipment efficiently to complete tasks quickly and accurately under pressure.

Obtain and document critical caller details (e.g., location, nature of emergency, relevant information) to dispatch appropriate responders such as campus security, police, medical, or fire.

Maintain composure in high-pressure situations, providing clear and concise communication to both callers and responders.

Manage non-emergency calls, offering information or directing callers to the proper resources.

Follow established protocols, policies, and legal/safety regulations when handling emergency calls.

Prepare detailed reports on calls and incidents, recording key actions and outcomes.

Support students, faculty, staff, and visitors by providing directions, answering questions, and offering general assistance.

Qualifications for Campus Dispatcher

Strong verbal, written, and interpersonal communication skills with the ability to remain calm under pressure.

Sound judgment and critical thinking to prioritize emergencies and dispatch resources effectively.

Accurate data entry with a typing speed of 45–50 wpm (mandatory typing test).

Knowledge of emergency protocols, including providing caller guidance (e.g., first aid, CPR) until responders arrive.

Ability to manage emotionally charged calls with empathy and reassurance.

Skilled at handling multiple phone lines, dispatch systems, and tasks simultaneously.

Team-oriented, working closely with dispatchers, emergency responders, and law enforcement.

Familiarity with the SFU Burnaby Campus and the local area for accurate location details.

Valid Occupational First Aid and BC Security License.

Flexible to work shifts, including evenings, weekends, and holidays.

Eligible to work in Canada.

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical and even casual roles available.

SSVAN

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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