Call Centre Representative

Directors Choice LLC.; Regina; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

RRSP with company matching

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Directors' Choice is seeking dedicated Call Centre Representatives to handle a high volume of incoming calls for funeral home accounts in Regina, SK. This in-office position emphasizes empathy, accuracy in information gathering, and precise data entry to ensure clients' concerns are communicated effectively.

No prior experience is required as comprehensive training is provided in a supportive team environment.

Qualifications

• Welcoming voice and upbeat, professional tone.
• Strong command of the English language with good spelling/grammar.
• Proficiency with Windows-based computer environment.
• Typing speed of 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day.
• Minimum of a High School Diploma or GED and be 18 years of age.

Responsibilities

• Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information, ensuring thorough and precise message details.
• Verify and meticulously enter information into our system, ensuring clients' issues are communicated effectively.

Skills

Welcoming voice

English proficiency

Typing 35 wpm

Windows-based computer

Excellent attendance

Weekend availability

High School Diploma or GED

Education

High School Diploma or GED

Tools

Windows OS

Job description

Inbound Call Centre Representative
Location: Regina, SK

Directors' Choice is seeking dedicated and detail-oriented Call Centre Representatives to join our rapidly growing team. In this vital role, you'll handle calls for a large number of Funeral Home accounts, with high levels of empathy and compassion. This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities:

• Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information, ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day
• Minimum of a High School Diploma or GED and be 18 years of age.

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits:

• Compensation: $17.00/hr
• Full-time employees are eligible for a robust benefits package including:
  • RRSP with (company matching)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance
• Benefits Conditions: Waiting period may apply

Shifts:

• Full-Time - 40 hours, 8-hr shifts
• You must be available to work evenings, a weekend shift, and holidays
• Training is the first three weeks, Monday-Friday 8am-4pm

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.