Call Center Representative (Remote)

Mashreq Bank; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A dynamic technology company is seeking a motivated Call Center Representative to provide exceptional customer service remotely. The role involves handling customer inquiries professionally, resolving complaints, and collaborating with teams to enhance satisfaction. Ideal candidates will possess excellent communication skills and experience in customer service. The position offers flexible hours and numerous benefits.

Benefits

Competitive salary

Flexible work hours

Health insurance

Paid time off

Ongoing professional development

Qualifications

• Previous experience in customer service or call center role is preferred.
• Experience in remote work is a plus.
• Familiarity with CRM systems or call center software is an advantage.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records in the CRM system.
• Process orders and ensure compliance with procedures.
• Collaborate with departments to resolve customer issues.
• Meet performance metrics such as response time and satisfaction ratings.

Skills

Excellent verbal and written communication skills

Strong active listening skills

Ability to multitask effectively

Proficiency in customer service software

Good problem-solving skills

Strong time management skills

Ability to adapt to different customer personalities

Tools

CRM systems

Microsoft Office

Job description

Job Summary:

We are looking for a highly motivated and customer-oriented Call Center Representative to join our dynamic team at Progressive Technology. As a remote representative, you will play a critical role in delivering exceptional customer service and providing support to our clients. The ideal candidate will be professional, have excellent communication skills, and the ability to manage a variety of customer inquiries via phone, email, or chat. If you are passionate about helping people and thrive in a remote work environment, this position is for you.

Key Responsibilities:

• Handle inbound and outbound calls professionally, addressing customer inquiries, concerns, and requests.

• Provide clear and accurate information about products, services, and policies to customers.

• Resolve customer complaints, troubleshoot issues, and provide timely solutions to enhance customer satisfaction.

• Maintain accurate records of customer interactions in the CRM system.

• Process orders, returns, and exchanges while ensuring compliance with company procedures.

• Collaborate with other departments to escalate and resolve complex customer issues.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction ratings.

• Maintain a positive attitude and create a welcoming and friendly environment for customers.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong active listening skills and the ability to handle difficult situations with professionalism and empathy.

• Ability to multitask effectively and work independently in a remote setting.

• Proficiency in using computer systems and customer service software.

• Good problem-solving skills with attention to detail.

• Positive attitude and customer-centric mindset.

• Strong time management skills and the ability to meet deadlines.

• Ability to adapt to different customer personalities and needs.

Experience:

• Previous experience in a customer service or call center role is preferred.

• Experience in remote work is a plus.

• Familiarity with CRM systems or call center software is an advantage.

• Experience in handling complex customer inquiries is a plus.

Working Hours:

• Full-time position, with flexible working hours available.

• Must be able to work evenings and weekends as required, depending on business needs.

• Shift scheduling options available for a balanced work-life experience.

Knowledge, Skills, and Abilities:

• Technical Knowledge: Familiarity with remote work tools, customer service platforms, and Microsoft Office.

• Problem-Solving: Ability to troubleshoot issues quickly and efficiently while ensuring customer satisfaction.

• Customer Service: Demonstrated experience in managing customer interactions, both positive and negative.

• Team Collaboration: Ability to work collaboratively in a team environment, while also being self-motivated.

• Time Management: Excellent organizational skills, with the ability to handle multiple tasks and prioritize effectively.

Benefits:

• Competitive salary with performance-based bonuses.

• Flexible work hours, offering a great work-life balance.

• Health insurance and wellness benefits.

• Paid time off, including holidays and vacation days.

• Ongoing professional development and training opportunities.

• A dynamic, inclusive, and supportive work culture.

Why Join Progressive Technology?

At Progressive Technology, we are committed to fostering a supportive and innovative work environment where every team member plays a vital role. We value diversity, inclusion, and the continuous growth of our employees. As a remote Call Center Representative, you will have the opportunity to contribute meaningfully to our customer support efforts, work from the comfort of your home, and be part of a company that prioritizes employee well-being and career advancement.

How to Apply:

Interested candidates are invited to submit their resumes and cover letters through the application portal on our website. Please ensure your resume highlights your relevant customer service experience and skills. Shortlisted candidates will be contacted for a virtual interview.

We look forward to hearing from you!