Call Center Representative

Reliable Parts; Coquitlam; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading distributor of appliance parts is seeking a Permanent Full-time Customer Service Representative. The role focuses on inbound calls, ensuring high-quality customer service without outbound sales. Ideal candidates possess strong communication skills and organizational abilities. Benefits include health care, dental care, paid time off, and discounts. Location: Coquitlam, Canada.

Benefits

Extended health care

Dental care

Paid time off (PTO)

Employee discounts

Disability benefits

Qualifications

• Strong commitment to work and thrives in a busy, challenging, team-oriented environment.
• No outbound or cold calling to customers, only inbound calls.
• Desire to learn and grow with the organization.

Responsibilities

• Answer phones and respond to customer requests.
• Look up part and model numbers for applicable appliances.
• Place customer orders in the computer system.
• Transfer customer calls to appropriate employee or branch.
• Identify, research, and resolve customer issues using the computer system.

Skills

Strong command of English

Exceptional customer service skills

Strong written and oral communication skills

Excellent organizational skills

Computer literate

Team player

Appliance parts knowledge

Job description

About Reliable Parts

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

About the Position

We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you!

We are a Team Oriented Environment who likes to have fun

No Outbound or Cold Calling to Customers

All Inbound Calls only! Quality Customer Service Driven and not Sales Driven

Position is Full-Time 40 Hours and 5 days a week.

Normal Office hours of 8:30 AM to 5:00 PM

Come and Join our Fast Growing, Continued Growth, and Vibrant Call Center

Primary Responsibilities

• Answer phones and respond to Customer requests
• Look up part and model numbers for applicable Appliances
• Place Customer orders in computer system
• Transfer customer calls to appropriate Employee or Branch
• Identify, Research, and Resolve customer issues using the computer system

Knowledge and Skill Requirements

• Strong command of English with pleasant and professional phone mannerisms
• Exceptional customer service skills
• Strong written and oral communication skills
• Excellent organizational skills
• Computer literate
• Team player
• Appliance parts knowledge would be an asset

Expected start date: ASAP

Job Types: Full-time, Permanent

Schedule

• 8 hour shift

Benefits

We provide great benefits, including extended health care, dental care holidays, paid time off (PTO), employee discounts, and disability. If this sounds like the right opportunity for you, apply today!