Call Center Agent (Funding Analyst)

Bill Gosling Outsourcing; Barrie; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading outsourcing solutions company in Ontario is seeking a Funding Analyst responsible for reviewing automobile loan applications, ensuring accurate and timely loan bookings, and providing excellent service to dealers and loan applicants. Ideal candidates should have customer service experience and proficiency in Microsoft Office applications. This role offers a starting pay of $17.50/hour plus a $2/hour job premium, along with health benefits and a hybrid work environment.

Benefits

Health & Dental Benefits

Discounted Corporate GoodLife Memberships

Casual Dress Code

Onsite Gym and Yoga Studio

Free Coffee all day

Fun Events and Games weekly

Qualifications

• 1+ years of Customer Service experience, preferably in a call center environment.
• Financial Services or Credit industry experience is a plus.
• Advanced computer skills including the ability to navigate multiple windows and applications.
• Proficient in reading and understanding contracts.

Responsibilities

• Review automobile loan applications and communicate with applicants.
• Ensure accurate and timely loan bookings.
• Conduct fraud detection and verification processes.
• Provide excellent customer service to all dealers and loan applicants.

Skills

Customer Service experience

Detail oriented

Analytical skills

Communication skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Agent - Loan Verification & Funding Specialist is responsible for performing accurate verifications, credit investigation, analysis, and audit of all documentation required to complete the retail funding processes, according to the company's operating policies and procedures.

What You'll Do

The Funding analyst will be responsible for reviewing automobile loan applications and communicating with loan applicants, dealerships, and the sales team regarding the loan application process.

Compensation starting at $17.50/hour + $2/hour job premium

Responsibilities

• As a Funding analyst you will be responsible for all aspects of fraud detection.
• This highly motivated individual works closely with the Originations Team to coordinate further investigation/stipulations gathering
• You'll be the keeper of the Funding Operations pipeline, an emergent leader as you own the flow of funds
• You will become the Subject Matter Expert in contract funding, following up with our dealers to ensure accurate and timely loan bookings
• You’ll work with our Dealers and customers to ensure each loan is funded and accounted for
• Meticulously manage, track and prevent aged applications in a fast-paced environment
• Analyze loan approvals and audit contract structure
• Obtain loan documents with speed and precision
• Handle customers’ personal information in compliance with all federal, state, and local regulations
• Maintain business relationships and hold dealers accountable for stipulations
• Build meaningful relationships internally and externally; follow up with customers, field reps, and other outside entities to verify documentation
• Provide excellent customer service to all Dealers and loan applicants
• Review loan documentation to ensure validity and verification
• Provide updates to Loan applicants and Dealers on funding package status
• Conduct third-party verifications to validate required information
• After completing contract reviews and verifications, identify any red flags on the loan package

What You Need

• 1+ years of Customer Service experience, preferably in a call center environment
• Financial Services or Credit industry experience is a plus
• One (1) + year of work-related experience in any loan application or processing with emphasis on loan documentation
• Advanced computer skills, including the ability to navigate multiple windows and applications and utilize search tools
• Detail oriented with a focus on accuracy and quality work
• Familiarity with indirect loan documentation is preferred
• Database skills are a plus
• Knowledge of automobile finance, collections, originations, loan services, or related areas is preferred
• Proficient in reading and understanding contracts and handling personal information
• Proficiency in Microsoft Outlook, Word and Excel is required
• Proven analytical and problem-solving skills with sound judgment
• Excellent written and verbal communication skills
• Ability to make funding decisions in line with company procedures and regulations
• Self-motivated with the ability to complete multiple tasks with minimal supervision
• High attention to detail and the ability to methodically review procedures to identify issues
• Quick learner with the ability to manage multiple priorities with limited oversight
• Effective communication skills
• Strong analytical and mathematical abilities
• Results oriented with a friendly attitude and strong interpersonal skills
• Strong work ethic

Education

Minimum High School Diploma or equivalent is required

Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations

Why Work With Us

• Health & Dental Benefits are available after an initial waiting period
• Discounted Corporate GoodLife Memberships
• Casual Dress Code
• Amazing work culture where you can learn and grow
• Hybrid work environment (minimum of 2 days from office)
• Free Coffee all day at Cafeteria
• Fun Events and games every week
• Gym, Yoga Studio and other onsite amenities
• Proximity to walking trails along Barrie’s waterfront
• Waterfront and downtown views through large windows
• Outdoor patio space
• 10 minute walk to a GO station
• Public transit options nearby
• Numerous restaurants within a 10 minute walk

Get to Know Us Better

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Website – https://www.billgosling.com/careers

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Bill Gosling Outsourcing values diversity and inclusivity. We welcome applicants from all backgrounds. If you require accommodations, we will work with you to provide the support you need.

Bill Gosling Outsourcing – Where your career thrives!