Cake Decorator - Full Time

Whole Foods Market; Canada; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market Canada is seeking a Bakery Decorator to craft and decorate cakes, tarts, pastries, and special orders, delivering high-quality, visually appealing items. You’ll lead finishing touches, maintain safety standards, and support apprentices while ensuring warm customer service.

The role requires 6–12 months of retail or restaurant experience, the ability to lift 50 pounds, and willingness to work a flexible schedule including nights and weekends.

Qualifications

• Efficient cake and pastry decorating skills with piping techniques.
• Understand color theory for buttercream colors.
• Follow recipes, directions and procedures with good time management.
• Advanced knife handling and equipment safety.
• Basic math for recipe conversions.

Responsibilities

• Assemble, fill, and finish/decorate cakes, tarts, select pastry, and special-order bakery items.
• Build, ice, and decorate cakes and other bakery items following standard procedures to meet business demand. Complete production and spoilage records according to standard procedures, adjusting production sheets to maintain sufficient product.
• Prioritize production lists and adjust as needed.
• Merchandise and showcase products in the sales display case to satisfy and delight customers. Monitor product quality for freshness and ensure proper product rotation within the display case, following standard procedures.
• Provide guidance and support for Bakery Decorator Apprentices and other Team Members.
• Create special order cake designs based on customer preferences.
• Provide excellent customer service, addressing customers' needs in a timely and effective manner, model suggestive selling techniques, answer phones and pages promptly and courteously.
• Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment; maintain equipment in accordance with Whole Foods Market cleanliness and safety standards.
• Perform opening, mid, and closing duties as assigned, ensuring accuracy of signage and pricing.
• Perform other duties as assigned.

Skills

Cake decorating

Color theory

Icing techniques

Time management

Knife safety

Math skills

Communication

Teamwork

Customer service

Job description

As a Bakery Decorator, you'll be responsible for all duties related to creatingand decorating cakes, tarts, pastries, and special-order items. You'll use yourartistic talents to build and finish all specialty bakery goods, ensuring thatevery detail is just right.As a Bakery Decorator, you'll play a critical role inupholding our differentiators by providing outstanding service and delicioustreats to our customers that meet our quality standards.In addition to followingthese procedures, you'll also be expected to support our Core Values and goals,promote companywide, regional, and store programs and initiatives, ensuringstrict adherence to all applicable Food Safety and compliance duties required inthe department.

Job Responsibilities

• Assemble, fill, and finish/decorate cakes, tarts, select pastry, and special-order bakery items.
• Build, ice, and decorate cakes and other bakery items following standard procedures to meet business demand. Complete production and spoilage records according to standard procedures, adjusting production sheets to maintain sufficient product.
• Prioritize production lists and recommend adjustments as needed.
• Merchandise and showcase products in the sales display case to satisfy and delight customers. Monitor product quality for freshness and ensure proper product rotation within the display case, following standard procedures.
• Provide guidance and support for Bakery Decorator Apprentices and other Team Members.
• Create special order cake designs based on customer preferences.
• Provide excellent customer service, addressing customers' needs in a timely and effective manner, model suggestive selling techniques, answer phones and pages promptly and courteously.
• Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment; maintain equipment in accordance with Whole Foods Market cleanliness and safety standards.
• Perform opening, mid, and closing duties as assigned, ensuring accuracy of signage and pricing.
• Perform other duties as assigned.

Skill Requirements

• Efficient cake and pastry decorating skills, including intermediate piping techniques and the ability to create decorative flowers and borders.
• Understand color theory as it pertains to blending buttercream colors and coordinating complementing palettes.
• Ability to apply proper technique when using all icings, including Swiss Buttercream, American Buttercream, Ganache, Cream Cheese Icing, Whipped Cream, Chantilly, German Chocolate Icing, Fudge Icing, and all varieties of Meringue.
• Ability to follow recipes, directions, and procedures; effective time management and organization skills.
• Advanced knife handling, tool, and equipment safety.
• Basic math skills for recipe conversions and modifications.
• Strong communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Experience

• Minimum of 6-12 months retail or restaurant experience.
• Complete the Bakery Decorator Apprentice training program, or equivalent experience.
• Prior experience within a professional bakery or grocery retail, preferred.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Note: The purpose of this document is to provide a general summary of essentialresponsibilities for the position and is not meant as an exhaustive list. Thisdocument does not reflect all job duties or requirements for every position.Requirements build as one progresses through the job levels, so any job dutiesrequired at a lower level may be required at the higher level in addition to theduties listed for that higher level. Duties, assignments, and otherresponsibilities may differ for similar positions based on business conditions,departmental or geographic location, and/or needs for the particular position.An individual must demonstrate successful performance in their current positionbefore being considered for promotion. In addition, in order to promote into ahigher-level position, a business need for the promotion must exist and thecandidate must be considered the most qualified person for the new position.Completion of certain milestones such as obtaining an advanced degree orcertification, time in current position, or developing skills to perform at thehigher-level role do not guarantee a promotion.

The wage range for this position is $21.00-$30.00 Hourly, commensurate withexperience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers awide range of benefits for Full and Part-Time Team Members, includingeligibility for a store discount, paid time off, financial wellness, health &wellness support programs, and access to other Team Member perks. Eligibilityfor Whole Benefits is determined under the terms of the applicable WholeBenefits plan at a person’s date of hire and may vary based on work location,length of service, and job type (such as regular or seasonal).https://wholefoodsmarketcanada.recruiting.com/benefits.

The Company is an equal opportunity employer encouraging diversity in theworkplace. All qualified applicants will receive consideration for employmentwithout regard to race, color, national origin, gender (including pregnancy),age, religion, disability, sexual orientation, or veteran status, or any otherstatus or characteristic protected by law. If you require assistance or areasonable accommodation in completing the application materials or any aspectof the application process, please contact the local Human Resources office atthe worksite where you are applying for a position.

Whole Foods Market utilizes Sage, a conversational AI Assistant, for purposes offacilitating the recruitment, transfer, and promotion processes. Sage assists uswith scheduling interviews, answering candidate questions, collectinginformation from candidates, and progressing candidates through the recruitment,transfer, and promotion processes.