Cafe Shift Lead – Team Leader & Service Excellence

Starbucks; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Calgary is seeking a Shift Supervisor to assist the store manager and lead the team during scheduled shifts. Your role will focus on providing exceptional customer service and ensuring operational excellence in a busy environment. Ideal candidates should possess strong communication skills and have previous experience in a retail or restaurant setting. Join us in creating a welcoming atmosphere for our customers while being part of a great team.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Provide legendary customer service by connecting with every customer.
• Maintain a calm demeanor during high volume or unusual events.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Calgary is seeking a Shift Supervisor to assist the store manager and lead the team during scheduled shifts. Your role will focus on providing exceptional customer service and ensuring operational excellence in a busy environment. Ideal candidates should possess strong communication skills and have previous experience in a retail or restaurant setting. Join us in creating a welcoming atmosphere for our customers while being part of a great team.