CA-Manager

Apple Inc.; Newmarket; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Ontario is seeking a Retail Team Leader to drive business performance and develop a diverse, high-performing team. The role includes ensuring exceptional customer service, leading through challenges, and embodying inclusive leadership behaviors that reflect the company's values. Candidates should have retail experience and be available for flexible scheduling.

Qualifications

• Experience leading others in retail or sales.
• Proficiency in English; French required for Quebec roles.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Lead and develop team members to achieve their goals.
• Ensure exceptional customer service and address concerns.
• Plan and execute operational strategies to meet performance goals.

Skills

Team leadership

Customer service

Conflict resolution

Communication

Job description

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience leading others in retail, sales, or a related field.
• Be proficient in written and spoken French if your role is based in Quebec — English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.