C39-Peer Support Worker - Grid21

Phoenix Society; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization in Metro Vancouver seeks a Peer Support Worker to provide mentorship and support to individuals in recovery. The role requires a High School diploma and 1 year of experience, alongside strong interpersonal and communication skills. The position offers hourly compensation between $27.92 and $29.60, with casual status and multiple openings available.

Qualifications

• 1 year of experience in recovery, substance use, and/or mental health issues.
• Experience leading or participating in community groups.
• Criminal records check and Tuberculosis screening required.
• First aid certification with CPR needed.

Responsibilities

• Provide peer-based support and guidance to service recipients.
• Support skill building and recovery through mentorship.
• Maintain records and documentation of clients' progress.

Skills

Interpersonal skills

Effective communication in English

Critical thinking

Decision-making

Problem-solving

Education

High School diploma or equivalent

Certificate in Community Social Services

Job description

Title: C39 Peer Support Worker (Grid 21)

Number of Positions: Multiple

Competition Number: C39

Location: Main Campus

Position Status: Casual

Reports to: Program Manager

Compensation: $27.92 - $29.60 per hour

Summary

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni at Phoenix Society by engaging in their physical and mental health needs, and acting as a bridge between residents and other staff members. The Worker has lived experience of substance use and/or mental illness and its treatment.

Responsibilities

• Work with an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support and facilitating peer-based recovery groups.
• Support service recipients using motivational and supportive self-disclosure, sharing personal recovery experiences.
• Support skill building, goal attainment, empowerment, and recovery through peer mentorship and provide emotional support.
• Observe clients and environments, reporting unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor.
• Identify available social, economic, recreational, and educational services and resources in the community that meet clients’ needs, and provide related information.
• Accompany clients to appointments, shopping, and leisure activities.
• Provide practical supports including site orientation, resource material distribution, assistance with forms and letters, and documenting complaints and ideas for service improvement.
• Contribute to case planning and goal setting.
• Meet operational needs, including building and occupant safety.
• Maintain records and documentation such as statistics, progress reports, and daily logs.
• Practice and encourage respect, trust, empathy, and integrity in interactions with residents.
• Develop and maintain positive, respectful relationships with co-workers and the multidisciplinary team.
• Perform other related duties as required or assigned.

Qualifications

• High School diploma or equivalent, or certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, substance use/co‑occurring use, and/or mental health issues.
• Experience leading or participating in community groups.
• Experience providing one-on-one support in a relevant setting.
• Criminal records check with vulnerable sector screening (including children) must be completed satisfactorily.
• Completed Tuberculosis Screening form.
• Completed Employee Immunization Record form and COVID‑19 immunization records.
• First aid certification with CPR.
• Valid driver’s license.

Skills & Knowledge

• Strong interpersonal skills and effective written and verbal communication in English.
• Strong critical thinking, decision‑making, and problem‑solving skills.
• Ability to perceive situational factors that elevate risk and act proactively.
• Ability to engage and involve adults in support and learning activities.
• Demonstrated commitment to the social sector and passion for the organization’s mission.

Competencies

• Approach to Work: Demonstrates initiative, flexibility, adaptability, and resourcefulness; seeks and incorporates feedback; sets and monitors goals; manages tasks efficiently.
• Job Knowledge & Quality of Work: Maintains high, current job knowledge; produces accurate, thorough, high‑quality work promptly; promotes health and safety culture; enforces best practices.
• Judgement & Decision‑Making: Models independent thinking and creativity; solves problems effectively; makes clear, timely decisions; exercises sound judgment for the organization’s best interests.
• Communication & Interpersonal Skills: Communicates clearly, professionally, and with emotional intelligence; uses tact and diplomacy; presents a positive impression; listens to others.
• Personal Leadership: Models core values of social justice, teamwork, social innovation, and strength‑based practices; fosters enthusiasm and commitment; takes responsibility for actions and performance; is reliable and accountable.
• Teamwork & Collaboration: Works effectively with colleagues; champions positive working relationships with staff and external stakeholders; supports openness, teamwork, and communication; leverages others’ expertise for success.

Salary

The role pays $27.92 – $29.60 per hour.

Closing Details

Internal applications will be accepted until June 17, 2025, 04:00 pm.

All employees, including laid‑off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify the manager of intent to apply.

External applicants will be considered after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.