C114 - Program Assistant - (Casual)

Phoenix Society; Chilliwack; On-site; CAD 41,000 - 43,000; Part time

Job summary

Phoenix Society in Chilliwack, BC is seeking a Program Assistant to support daily facility operations and client care. You will assist with life skills, safety, and documentation, while providing compassionate day-to-day support in accordance with care plans.

The role is casual on-call with multiple positions; you will work within a collaborative team and report to the Program Manager. Prior related service experience and basic immunization/compliance steps are required.

Qualifications

• Grade 12 completion.
• Certificate in Community Social Service or equivalent.
• 1 year of experience with marginalized populations or related services.

Responsibilities

• Provide client services per care plans and support daily living activities.
• Administer medications and provide reminders per policy.
• Assist with life skills development and community resource referrals.
• Complete and maintain records, logs, and reports.
• Debrief shifts to ensure smooth handovers and safety.

Skills

Strong communication

Interpersonal skills

Problem solving

Teamwork

Education

Grade 12

Certificate in Community Social Service

Tools

Microsoft Word

Excel

Database management systems

Office equipment operation

Job description

Title:Program Assistant

Number of Positions:Multiple

Competition Number:C114

Location:Chilliwack,BC

Position Status:Casual (On Call)

Reports to:ProgramManager

Compensation:(Grid 21) $29.62 - $31.40

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Providesfeedback and input regarding clients' needs, performance, and progress
• In accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments,and interpersonal skills by methods such as demonstrating and modelingappropriate actions
• Administersmedication to clients and provides medication reminders, in accordance withestablished policy
• Participates inand oversees various client-focused social and recreational activities
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients' needs. Provides clients withrelated information
• Assists clientswith activities of daily living such as feeding, lifts and transfers, grooming,and toileting
• Accompaniesclients on outings such as appointments, shopping, and leisure activities
• Completes andmaintains related records and documentation such as statistics, progressreports, and daily logs
• Receives clientfeedback, and inquiries and complaints, and responds as required
• Performshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting,washing dishes, and laundry
• Required todebrief with incoming shifts to ensure detailed transfer of information (e.g.concerns)
• Support a safe, wellmaintained and healthy building environment
• Complete regular rounds offacility as scheduled throughout shifts
• Providesdirection to volunteers as required
• Performs otherrelated duties as assigned.

Qualifications:

• Grade 12
• Certificate inCommunity Social Service.
• 1 year of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerablesector screening is required
• Satisfactory completion of Tuberculosis Screeningform is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPRcertificate is required

Skills & Knowledge:

• Knowledge ofWindows, Microsoft Word, Excel, and database management systems
• Knowledge ofand ability to operate standard office equipment, including: telephone system,fax machine, photocopier, printer, and computerized building securitymonitoring system
• High level ofintegrity and dependability with a strong sense of urgency andresults-orientation
• Strong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysis
• Stronginterpersonal skills and ability to communicate effectively in writing andverbally
• Demonstratedcommitment to the social sector with a passion for the organization’s missionis essential

Competencies:

Approach to Work

• Demonstrates initiative,flexibility, adaptability and resourcefulness
• Actively seeks andincorporates feedback to inform continuous self-improvement
• Sets goals, creates andimplements action